Maria Cristina Nacu

Served as primary merchant contact, resolving inquiries with empathy and accuracy while analyzing resolution data to identify trends and recommend process improvements.

Delivered data-driven insights to improve seller performance, coordinated cross-functional resolution of seller issues, and supported managed sellers through escalations and process optimization.

Assisted customers on a healthcare SaaS platform, identified and reported product issues to improve reliability, and supported users through clear written remote communication.

Handled escalated Driver-Partner cases across North America, reviewed call and chat transcripts to identify friction points, and provided recommendations to improve support quality and operational efficiency.

Moderated live chat rooms to maintain a safe, engaging community environment and supported player retention through positive community management.

Prepared quotations and sales documentation, coordinated product samples and shipments, and provided administrative support to sales teams to streamline operations.

Managed and reviewed web content to ensure accuracy and quality, progressing through roles from Customer Service to Project Management Specialist while collaborating with international teams.

Provided technical support for ADSL, wireless, and cable internet subscribers, resolving connectivity and configuration issues via phone and email.

Assisted customers with account security and recovery issues and delivered clear, accurate email-based support to improve user outcomes.

Conducted legal research and prepared IP applications and appeal documents while tracking case progress and providing status updates to lawyers and clients.

Bachelor of Arts in Mass Communications; completed degree focused on media, communication theory, and public relations.