Open to opportunities

Lawrence User

@lawwrrenncce

Message

Customer operations specialist skilled in CRM, e-commerce, and technical support.

Philippines

Message

What I'm looking for

I seek a remote role where I can manage customer operations, improve fulfillment processes, handle escalations, and grow in technical/product coordination within a collaborative, asynchronous team.

I serve as the operational backbone for e-commerce brands navigating high-growth phases. My work focuses on maintaining stability within high-volume Shopify environments, where I manage everything from initial catalog edits to the final resolution of customer disputes. With a technical foundation in various programming languages, I bridge the gap between development and the user by documenting resolutions rather than just following a script. I build the reliable systems that allow founders to focus on their vision while I handle the execution.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Specialist

Current

Tykee Labs

Jan 2023 - Present (3 years 5 months)

Managed customer fulfillment, tracking, and product operations on Shopify and resolved multi-channel customer inquiries to improve fulfillment accuracy and response times.

Shopify Fulfillment Product Management Communication

Project Coordinator

Sana Labs

Jan 2023 - Jan 2025 (2 years)

Coordinated project kick-offs, client onboarding, and product presentations while managing bug reports and stakeholder communications to support timely delivery.

Project Coordination Client Onboarding Bug Reporting Stakeholder Management Product Presentations Problem Solving Communication

Moderator / Customer Support

Yellowstone Digital Media

Jan 2021 - Jan 2023 (2 years)

Served as frontline for reports and escalation management, enforcing client policies and performing real-time community monitoring to maintain platform safety.

Content Moderation Escalation Management Enforcement Monitoring Customer Support Communication

Virtual Assistant

Recreation Outfitters

Jan 2020 - Jan 2021 (1 year)

Handled order fulfillment, inventory management, supplier research, and customer resolutions to streamline e-commerce operations and supplier communications.

order fulfillment Inventory Management Supplier Research Customer Support Communication E Commerce Operations Logistics

IT Analyst

Fint.Cloud

Jan 2020 - Dec 2020 (11 months)

Provided project support, escalation handling, and ad-hoc technical assistance to facilitate project progress and issue resolution.

Project Support Escalations Technical Support Issue Tracking Communication Ad Hoc Projects

Customer Support Associate

Amazon Philippines

Jan 2019 - Jan 2020 (1 year)

Provided first-contact support for customers in US, UK, and CA regions and assisted delivery drivers to improve delivery success and customer satisfaction.

Customer Support International Support (US UK CA)Communication CRM