Open to opportunities

Johana Hadji Jabbar

@johanahadjijabbar

I’m an e-commerce customer support specialist delivering fast, accurate resolutions in high-volume Shopify environments.

Philippines

Message

What I'm looking for

I’m looking for a fast-paced e-commerce/DTC role where I can handle high-volume tickets, resolve order and billing issues end-to-end, and improve customer satisfaction using Shopify/Zendesk. I value training, clear processes, and autonomy.

I’m a Customer Support Specialist with 3+ years of e-commerce and beauty experience, handling 80–120 tickets daily across email, chat, and phone. I resolve order issues, process refunds/returns, and manage shipping concerns while maintaining 95% QA quality.

My work centers on customer-first execution in fast-paced DTC settings—supporting product launches, promotions, and global customers. I use Shopify, Zendesk, and SAP to deliver one-touch resolutions with macros, reduce repeat contacts, and keep service smooth even under pressure.

Beyond support, I’ve supported inventory and executive/admin operations, coordinated logistics for timely deliveries, and escalated recurring issues for faster resolution. I’m at my best working independently, learning new tools quickly, and maintaining strong product and policy knowledge through ongoing training.

Experience

Work history, roles, and key accomplishments

Remote Customer Experience Specialist

Personal CX LLC

Aug 2025 - Apr 2026 (8 months)

Resolved 80–120 customer tickets daily via email and live chat using Shopify and Zendesk, handling order issues, refunds, returns, and shipping delays. Managed WISMO inquiries and delivered one-touch macro resolutions to reduce repeat contacts.

Shopify Zendesk Returns WISMO Inquiries Order Management Escalations

Virtual Assistant

Blessinger Legal PLLC

Aug 2025 - Oct 2025 (2 months)

Managed the executive inbox and calendar to support smooth day-to-day operations. Handled confidential documents, client communications, and scheduling in a fast-paced remote environment.

Calendar Management Confidential Document Handling Client Communication Scheduling Administrative Support Data Entry

Inventory & E-commerce Support Assistant

Watsons Personal Care Store PH (Look At Me SM Aura Premiere)

Dec 2024 - Jun 2025 (6 months)

Managed daily e-commerce operations including order processing and stock monitoring. Handled 60+ customer inquiries daily via voice and email, coordinated with logistics for timely deliveries, and maintained accurate inventory and customer data across systems.

E Commerce Operations Order Processing Stock Monitoring Inventory Management Logistics Coordination Shipping Issue Support

Sales Supervisor

Personal Collection Direct Selling Inc.

Jul 2024 - Sep 2024 (2 months)

Led a sales team to exceed monthly targets by 15% through coaching and strategy. Conducted product onboarding, implemented localized marketing initiatives, and monitored sales performance and inventory with high accuracy.

Sales Team Leadership Coaching Onboarding Local Marketing Sales Performance Customer Engagement

Client Partner

Access Healthcare Inc.

Nov 2023 - Apr 2024 (5 months)

Managed outbound calls for U.S. healthcare clients while ensuring HIPAA compliance. Maintained accurate client records and resolved concerns professionally.

Outbound Calling HIPAA compliance Record Management Professional communication

Customer Service Representative (E-commerce)

Foundever Philippines Corp.

Nov 2022 - Nov 2023 (1 year)

Provided real-time chat and voice support to global e-commerce customers, resolving billing, refund, and product issues while maintaining 95% QA scores. Supported upselling initiatives to increase retention and customer value.

E commerce Support Live Chat Support Voice support Billing Support Upselling Customer Retention

Barangay Kagawad

Jun 2018 - Nov 2023 (5 years 5 months)

Managed local projects in health, education, and livelihood. Drafted community policies and maintained project transparency.

Livelihood Program Support

Project Assistant

International Association for Human Values

Aug 2021 - Sep 2022 (1 year 1 month)

Supported virtual operations through email coordination and database management. Assisted with organizing and executing online programs and events.

Database Management event support Administrative Assistance Remote Collaboration

Para-Social Worker

Community & Family Services International

Mar 2018 - Nov 2020 (2 years 8 months)

Delivered psychosocial support to vulnerable communities and helped coordinate field activities. Collected field data, coordinated distributions, and filed case reports.

Field Data Collection Case Reporting Community Outreach Vulnerable Community Support Documentation

Education

Degrees, certifications, and relevant coursework

Marawi Islamic College

Bachelor of Elementary Education, Elementary Education

2016 - 2020

Completed a Bachelor of Elementary Education with coursework in educational psychology, teaching methods, and child development (instruction in English and Filipino).