ace palo
@acepalo
Customer service representative at TalentPop who supports customers across email, live chat, and social media.
PhilippinesWhat I'm looking for
At TalentPop, I supported customers through email, live chat, and social media, helping with inquiries, orders, concerns, and service requests.
I used Shopify to handle orders and account information, Gorgias to manage tickets, and AfterShip to track shipments and provide delivery updates. I also used Slack for team coordination and maintained accurate customer records.
At Convergys (Time Warner Cable / Spectrum), I assisted customers by phone with account, billing, service, and technical concerns, including step-by-step troubleshooting. At Transcom (Sears / Comcast), I provided customer and technical support, supported sales, and entered orders.
I currently manage daily operations at AceRestorations, an automotive restoration and repair business, including scheduling and purchasing. I communicate with customers about repair requirements, estimates, and service updates, and manage administrative records.
Experience
Work history, roles, and key accomplishments
Manager / Owner
AceRestorations
Jan 2020 - Present (6 years 9 months)
Managed daily operations of an automotive restoration and repair business, including scheduling and purchasing. Communicated with customers on repair requirements, estimates, and service updates, and managed administrative records.
Customer Service Representative / Virtual Assistant
TalentPop
Jan 2022 - Jan 2026 (4 years)
Provided customer support via email, live chat, and social media, handling inquiries, orders, and service requests. Used Shopify, Gorgias, AfterShip, and Slack for order management, ticket handling, and team coordination.
Data Entry / Administrative Support / Customer Service / Executive Assistant
CHME
Jan 2019 - Jan 2020 (1 year)
Performed data entry, administrative, and customer service tasks, and assisted with executive support. Managed records, documentation, and customer communications accurately and on deadline.
Customer Service / Technical Support / Account Support
Convergys
Jan 2015 - Jan 2019 (4 years)
Assisted customers by phone with account, billing, service, and technical concerns, including step-by-step troubleshooting. Handled account and service requests and documented interactions per company procedures.
Customer Service / Technical Support / Sales Support
Transcom
Jan 2011 - Jan 2015 (4 years)
Provided Sears customer service, sales support, and direct sales order entry, processing orders accurately. Delivered technical support and troubleshooting for Comcast customers by phone.
Customer Service Representative / Virtual Assistant
Flatline Van Co.
Responded to customer inquiries and service concerns via email, chat, and social media, managing follow-ups. Performed virtual assistant tasks and maintained accurate customer information and records.
Customer Service Representative / Virtual Assistant
Carbonaddons
Handled customer inquiries, order concerns, and service requests via email, chat, and social media. Managed customer interactions on online support platforms and performed virtual assistant and administrative tasks.
Education
Degrees, certifications, and relevant coursework
University of St. La Salle
College Level
Attended college-level studies at the University of St. La Salle in Bacolod City.
TESDA
National Certificate II (NC II), Automotive
Earned the Automotive National Certificate II (NC II) from TESDA.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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