Open to opportunities

Faith Mariel Rolle

@faithmarielrolle

Message

Customer-focused e-commerce and retail operations professional driving sales and service.

Philippines

Message

What I'm looking for

I seek a customer-facing role in e-commerce or retail operations where I can improve processes, drive sales, train staff, and collaborate with cross-functional teams to enhance customer experience.

I am an experienced e-commerce customer service and retail operations professional with a proven track record in managing chat and email inquiries across major platforms, upselling, and coordinating returns, refunds, and incident resolution. I have led on-ground retail teams, overseen daily store operations, managed cash and bookkeeping responsibilities, and supported livestream hosting and product fulfillment tasks.

I deliver results through clear communication, strong customer relationships, and operational discipline, having trained staff, produced management reports, and coordinated with internal and external partners to open outlets and troubleshoot issues. I seek roles where I can apply my customer service, sales, and operations experience to improve processes and drive revenue.

Experience

Work history, roles, and key accomplishments

Current

Outlet Officer

Current

Subasta Outlet

Sep 2025 - Present (4 months)

Hosted livestreams, managed after‑sales processing and coordinated with hubs, vendors and management to support outlet openings and troubleshoot operational issues.

Live Streaming Vendor Management Cross Functional Communication

Current

Subasta Outlet Officer

Current

PJ Lhuillier Group of Companies

Sep 2025 - Present (4 months)

Hosted livestream sales and managed after-sales processing while coordinating with hubs, management and vendors for outlet openings and troubleshooting operational issues.

Outlet Operations Troubleshooting

Current

E-Commerce Customer Service Associate

Current

PJ Lhuillier Group of Companies

Jan 2021 - Present (5 years)

Managed chat and email inquiries across Shopee, Lazada, Zalora, TikTok, Instagram, Viber and Facebook, improving resolution and upselling to boost guided sales; coordinated returns, refunds and claims and produced telesales reports for management.

Customer Service Returns Upselling

E-Commerce Trainee Coordinator

Cebuana Lhuillier

May 2025 - Aug 2025 (3 months)

Processed platform orders and managed Shopee product listings, handled POS order processing and packing, and filed returns/refunds to support daily e‑commerce operations.

Order Processing Product Listing Shopee POS Returns

E-Commerce Trainee Coordinator

PJ Lhuillier Group of Companies

May 2025 - Aug 2025 (3 months)

Processed platform orders and managed Shopee product listings, handled POS order processing, packing, pullouts and filing of returns and refunds to support day-to-day e-commerce operations.

Order Processing Shopee POS Returns Inventory Pullout Platform Operations

E-Commerce Customer Service

PJ Lhuillier Group of Companies

Jan 2021 - Apr 2025 (4 years 3 months)

Managed multi-channel e-commerce customer support across Shopee, Lazada, Zalora, TikTok and social platforms, handling inquiries, returns, refunds and claims while driving upsell/cross-sell and producing telesales reports for management.

Customer Service Returns Cross Selling Order Processing

E-Commerce Customer Service

Cebuana Lhuillier

Jan 2021 - Apr 2025 (4 years 3 months)

Managed chat and email inquiries across Shopee, Lazada, Zalora, TikTok and social platforms, upsold products and coordinated returns/refunds, improving resolution efficiency and supporting guided sales performance.

Customer Service Order Processing Returns CRM

Service Station Manager

Galaxi Petroleum Fuel Inc.

Jan 2019 - Jan 2021 (2 years)

Led daily station operations and a 10-person team, managed inventory, cash safekeeping, bookkeeping and deposits, and produced daily sales reports while improving customer relations.

Operations Management Team Supervision Cash Handling Bookkeeping Inventory Management Sales Reporting Staff Training Customer Relations

Education

Degrees, certifications, and relevant coursework

PJ Lhuillier Group of Companies

Training, Professional Training

Completed corporate training programs including General Sales Training, Corporate Writing and Grammar Mastery, Money Laundering and Terrorism Financing Prevention Program (MTPP) cascading, and Gold Appraisal Workshop.

Polytechnic University of the Philippines - Santa Maria Bulacan Campus

Bachelor of Science, Hospitality Management

Completed coursework for a Bachelor of Science in Hospitality Management at the Polytechnic University of the Philippines - Santa Maria Bulacan Campus.

Ateneo de Manila University Graduate School of Business

Seminar, Project Management

Attended The Accidental Project Manager seminar at Ateneo de Manila University Graduate School of Business.

PJ Lhuillier Group of Companies

Company Training, Professional Training

Completed internal trainings including Corporate Writing and Grammar Mastery, Money Laundering Terrorism Financing Prevention Program (MTPP) cascading, and Gold Appraisal Workshop.

PJ Lhuillier Group of Companies

Training / Workshop, Corporate Training

Completed internal trainings including Corporate Writing and Grammar Mastery, Money Laundering Terrorism Financing Prevention Program (MTPP) Cascading, and Gold Appraisal Workshop.