Chin Chin

I am a dedicated and highly organized customer service professional with seven years of experience supporting international clients and managing online stores. I combine strong communication skills with hands-on e-commerce platform troubleshooting to keep customers satisfied and operations running smoothly.

My background includes multi-channel support (calls, chat, email), resolving checkout and payment issues, and maintaining accurate CRM records. I have experience negotiating payment arrangements and handling collections with professionalism and attention to detail.

I have worked as an e-commerce specialist, collections specialist, and customer service representative, developing familiarity with SEO/product content optimization and tools like Zendesk/Freshdesk-style CRMs, Shopify, and Google Workspace. I prioritize clear, courteous support and efficient problem resolution.

I am seeking to contribute my customer-first approach, technical troubleshooting abilities, and e-commerce experience to a dynamic organization that values professionalism and continuous improvement.