Looking for a job

Arjeta Niklekaj

@arjetaniklekaj

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4 years experience as Project Manager as third party for Lenovo.5 years experience as CRS

Switzerland

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What I'm looking for

I seek a role combining technical field service, ticket operations, and process improvement where I can lead teams and improve customer satisfaction.

Intermediate knowledge in Microsoft Office, Computing . Excellent knowledge in English (C2) both written and spoken.

Experience

Work history, roles, and key accomplishments

Technician Assignment & Customer Service Rep Manager

Simetrix Solutions

Jan 2023 - Aug 2025 (2 years 7 months)

Orchestrated on-site IT services for IBM and Lenovo, improving ETA performance and customer satisfaction by 18% and managing an average of 800 tickets daily across the USA.

Ticketing Systems Incident Management Customer Service Process Improvement CRM

Sales Representative

Digital Tech Solutions

Oct 2019 - Dec 2022 (3 years 2 months)

Top-performing Internet provider sales representative who mentored 6+ new hires and implemented Google Sheets tracking to improve team monthly sales performance and KPI visibility.

Sales Sales Training KPI Tracking Google Sheets Customer Acquisition CRM Process Improvement

Project Manager and Team Leader

Barrister Global Services Network

Apr 2015 - Sep 2019 (4 years 5 months)

I was a Project Manager and Team Leader for Barrister Global Services Network. Mostly dealing as third party contractors.

Communication Skills Project Management Problem Solving Salesforce Customer Service Dispatch Coordination Customer Relationship Management Assignment CRM Customer Support Customer Satisfaction Third Party Integrations Third Party Risk Management Team Management Team Leadership Team Leader

Project Manager

Barrister Global Services Network

Apr 2015 - Sep 2019 (4 years 5 months)

Promoted to Project Manager after five months; supervised multiple large projects and managed ~1,200 daily tickets across the USA and Canada while recruiting and certifying field technicians.

Project Management Recruitment Ticketing Systems Requirements Gathering CRM Workflow Optimization