Arjeta Niklekaj
@arjetaniklekaj
4 years experience as Project Manager as third party for Lenovo.5 years experience as CRS
What I'm looking for
Intermediate knowledge in Microsoft Office, Computing . Excellent knowledge in English (C2) both written and spoken.
Experience
Work history, roles, and key accomplishments
Technician Assignment & Customer Service Rep Manager
Simetrix Solutions
Jan 2023 - Aug 2025 (2 years 7 months)
Orchestrated on-site IT services for IBM and Lenovo, improving ETA performance and customer satisfaction by 18% and managing an average of 800 tickets daily across the USA.
Sales Representative
Digital Tech Solutions
Oct 2019 - Dec 2022 (3 years 2 months)
Top-performing Internet provider sales representative who mentored 6+ new hires and implemented Google Sheets tracking to improve team monthly sales performance and KPI visibility.
Project Manager and Team Leader
Barrister Global Services Network
Apr 2015 - Sep 2019 (4 years 5 months)
I was a Project Manager and Team Leader for Barrister Global Services Network. Mostly dealing as third party contractors.
Project Manager
Barrister Global Services Network
Apr 2015 - Sep 2019 (4 years 5 months)
Promoted to Project Manager after five months; supervised multiple large projects and managed ~1,200 daily tickets across the USA and Canada while recruiting and certifying field technicians.
Jewelry Designer
Fusion
Jul 2014 - Nov 2014 (4 months)
Designed custom jewelry for an Italian marketplace, delivering seasonal collections and bespoke pieces that met client specifications.
Cashier
Extra Market
Aug 2012 - Oct 2013 (1 year 2 months)
Handled daily cashier operations and ensured accurate customer transactions and cash reconciliation.
Jewelry Designer
Fusion
Jun 2013 - Sep 2013 (3 months)
Created custom jewelry designs for the Italian marketplace during a seasonal engagement, supporting product offerings and sales.
Education
Degrees, certifications, and relevant coursework
Aleksander Moisiu Univeristy
Informatics & English Language
2013 - 2016
Grade: 8.6
Activities and societies: Studied English Language (A1-C2) Studied Basic Informatics and Web Design
University of Aleksandër Moisiu
Bachelor, Informatics and English Language
2013 - 2016
Completed a Bachelor program combining informatics and English language studies from October 2013 to June 2016.
Gymnasium Naim Frashëri
High School Diploma, General Secondary Education
2009 - 2012
Attended secondary education at Gymnasium Naim Frashëri from September 2009 to June 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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