Open to opportunities

Edera Baku

@ederabaku

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Experienced Project Manager and Customer Service Specialist.

Albania

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an experienced Project Manager and Customer Service Specialist with a strong background in law and marketing. My journey has equipped me with the skills to lead teams effectively, coordinate complex tasks, and improve work efficiency. I am passionate about delivering high-quality customer support and have honed my abilities using platforms like Zendesk, ensuring client satisfaction in multilingual environments.

Currently, I am pursuing a Professional Master's Degree in Marketing while working as a Customer Service Representative for Apple, where I provide professional support in Italian. My previous role as a Project Manager at ESM involved leading project teams, coordinating activities, and contributing to process improvements. I thrive in dynamic environments and am committed to achieving excellence in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Apple

Sep 2023 - Present (2 years 9 months)

Providing professional customer support for Apple in Italian. Handling tickets via Zendesk, solving customer issues efficiently, and ensuring client satisfaction across various channels.

Customer Support Zendesk Italian Problem Solving

Project Manager

ESM

Oct 2022 - Jun 2024 (1 year 8 months)

Led project teams, coordinated activities, maintained schedules, and monitored deadlines. Contributed to process improvements and reported project outcomes to senior management.

Project Management Team Leadership Scheduling Process Improvement Reporting