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Barjam Zaimi

@barjamzaimi

Operations Manager at Flight Help International who coordinated teams across 38 airports during flight disruptions.

Albania
Message

At Flight Help International, I progressed from Claims Specialist & Onsite Sales to Manager. I coordinated teams across 38 airports during flight disruptions, managed scheduling and employee payments, and used flight information to support timely deployments.

At Digital Marketing Innovation, I coordinated emergency service work orders, technician networks, and customer follow-ups across assigned UK cities. Earlier, at Barrister Global Services Network, I managed IT service work orders across assigned US states and provided remote technical assistance to technicians.

Experience

Work history, roles, and key accomplishments

BN

Area Manager/IT Support

Barrister Global Services Network

Nov 2021 - Mar 2023 (1 year 4 months)

Managed IT service work orders across US states, coordinating technicians for repairs and maintenance. Recruited technicians, negotiated rates, and provided remote technical assistance.

Education

Degrees, certifications, and relevant coursework

Aleksander Moisiu University logoAU

Aleksander Moisiu University

Bachelor in Computer Science, Computer Science

2020 -

Pursuing a Bachelor in Computer Science, with coursework in programming, web design, economics, network systems, and English. Developed proficiency in Java, Python, and C++ and studied network systems and database management.

Aleksander Moisiu University logoAU

Aleksander Moisiu University

Seminar, Career Planning

2022 - 2022

Participated in a seminar on career planning held in Durres, Albania, with lecturers from the USA. Gained insights into global career development trends and strategies.

IB

Internationalization of VET systems in Western Balkans

Course, Vocational Education and Training

2022 - 2022

Completed a course on internationalization of VET systems in Western Balkans, analyzing strategies, policies, and challenges in vocational education collaboration.

SS

Start Smart

Certificate, Claims Processing and Customer Service

2020 - 2020

Completed a certificate in Start Smart, covering claims processing, customer service, problem-solving, and workflow automation. Led implementation of a smart claims tracking system, reducing processing time by 30%.

CD

Creative Thinking Development

Certificate, Creative Thinking

2019 - 2019

Completed a certificate in creative thinking development, covering problem-solving techniques, innovative thinking, and creative brainstorming methodologies.

Tech stack

Software and tools used professionally

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