David Blanco

Managed the entire guest lifecycle
Operated the PMS (Opera)
Handled professional complaint management, turning
challenges into positive guest experiences

Receiving guest feedback, complaints, and correspondence
Active selling of additional services
Ensuring guest satisfaction
Advising guests on excursions and services

Efficiently deliver and collect packages and goods
Handle customer inquiries over the phone
Resolve customer issues and complaints
Collaborate with the team to improve customer service

Identification and analysis of new business opportunities
Development and implementation of B2B acquisition
strategies
Conducting negotiations for strategic partnerships
Leading a crisis management project during the Covid
pandemic

Support in organizing international construction projects
Communication with clients to clarify requirements
Preparation of project reports and documentation
Coordination of appointments and meetings
Monitoring project progress and reporting

Guest consultation and ensuring high satisfaction
Training and leadership of service staff
Sales and organization of events and trade fair appearances
Responsibility for ordering and service processes

German course training to reach level B1 at Benedict Schule Zürich.

Project Management Professional training/certification course completed online through Master of Project Academy.

Scrum Master training course completed online through Master of Project Academy (Jan–Mar 2023).

Advanced technical college studies in marketing and advertising (with diploma) completed online via Monlau Group.

Completed commercial secondary school program (with diploma) in Caldas de Reis, Spain.

Completed high school education focused on Natural Sciences, with graduation, in Caldas de Reis, Spain.