Ariel Spencer

I’m a customer service professional who delivers calm, accurate support under pressure. I’m confident handling complex member/customer needs through strong call management, empathetic communication, and fast, correct resolution.

In my remote customer service work, I assisted with roadside assistance requests, travel planning, and account inquiries. I maintained high customer satisfaction by resolving issues efficiently, documenting interactions in internal CRM and communication tools, and coordinating with field technicians when needed.

Previously, I supported customers across product and service questions, including ordering, billing, returns, exchanges, and technical support. I also gathered customer feedback through surveys and used that data to improve service, while resolving complaints and escalating complex cases appropriately.

Earlier in my career, I led customer service operations as a manager by implementing strategies, reviewing feedback, and monitoring staff performance. I also worked as a medicine tech, monitoring vital signs and administering medications under physician direction—experience that strengthened my attention to detail, follow-through, and patient/family-focused care.