Nakita Bell

Performed patient onboarding, benefit verification, prior authorization, and appeals processes to facilitate prescription fulfillment. Provided billing and coding support through claims assistance, tracking, and submission. Maintained confidentiality of patient information in compliance with HIPAA guidelines.

Interacted with customers via chat, telephone, and email to provide assistance and gather feedback on product functionality. Collaborated with upper management and engineering teams to discuss product reviews and defects. Ensured effective resolution of customer inquiries.

Supported customers as the first point of contact via inbound and outbound calls, identifying needs and providing information regarding healthcare insurance. Enrolled individuals in healthcare plans and coordinated access to therapies through healthcare providers. Documented call activity, complied with policies, and abided by HIPAA guidelines.

Provided customer service support in a call center environment, addressing inquiries and resolving technical and service-related issues. Maintained high standards of service quality and accurately documented all customer interactions. Collaborated with team members to enhance customer satisfaction.

Assisted patients with daily living activities and provided essential basic nursing care under the supervision of medical staff. Monitored and recorded vital signs, reporting any changes to ensure patient comfort and safety. Adhered to all healthcare protocols and patient care plans.

Handled inbound and outbound customer calls, providing information and resolving service-related issues efficiently. Maintained detailed records of customer interactions and followed company procedures to ensure consistent service delivery. Achieved high customer satisfaction ratings.

Completed an Associate of Science degree program. Focused on medical billing and coding principles, including healthcare regulations and reimbursement processes.

Earned a certificate in HIPAA Essentials for Healthcare Professionals. This program covered essential guidelines for patient privacy and data security in the healthcare industry.