Icis Jones

I am a motivated and compassionate professional with a strong background in patient care and office operations. Currently, I am seeking to transition into a full-time Remote Customer Service Representative role. My experience has equipped me with exceptional communication skills, attention to detail, and the ability to multitask effectively, even in high-pressure situations.

In my recent role as a Remote Administrative Support & Client Services provider, I handled client communications through various channels, ensuring timely responses and maintaining accurate digital records. My experience as a Patient Care Technician at Michigan Medicine further honed my ability to deliver empathetic and professional service, particularly when addressing escalated concerns. I am dedicated to providing exceptional support in remote environments and thrive on helping others.