Open to opportunities

Dinishia thomas

@dinishiathomas

Knowledgeable medical assistant and healthcare customer service professional focused on quality, speed and patient rapport.

United States

Message

What I'm looking for

I’m looking for a patient-centered role where I can combine medical assisting with healthcare customer service—using quality, speed, and process optimization to maintain confidentiality, improve workflows, and contribute to measurable client satisfaction.

I’m a healthcare and customer service professional with extensive experience supporting patients, physicians, and clients. I specialize in quality, speed, and process optimization, bringing an outgoing, positive demeanor and strong rapport-building skills to every interaction.

In my current Medical Assistant role at Concentra Medical Center, I assist physicians with patient examinations and procedures, manage patient intake by verifying histories and scheduling appointments, and administer medications and vaccinations as directed. I also collect samples for lab testing and conduct EKGs, spirometry testing, audiograms, and other diagnostic tests while maintaining organized inventory logs.

Before that, I worked in healthcare customer service and sales, including outbound calls that demonstrated professionalism and strict adherence to confidentiality and policies. I’ve also exceeded sales quotas, delivered deadline-driven targets, and updated internal databases with accurate documentation—so I’m confident balancing empathy with results in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Medical Assistant

Current

Concentra Medical Center

Oct 2024 - Present (1 year 8 months)

Assisted physicians with patient examinations and procedures by managing intake, verifying medical histories, and scheduling appointments. Performed diagnostic testing (including EKG, spirometry, and audiograms) and collected lab samples while maintaining inventory and order accuracy.

Patient Intake Scheduling Medical Terminology Spirometry Audiograms Specimen Collection Inventory Management

Current

Healthcare Customer Service Rep

Current

Lancaster Medical Center

Jun 2022 - Present (4 years)

Built strong relationships with patients and clinical staff while providing professional inbound telephone support and handling confidential inquiries. Managed outbound calls to healthcare clients, pharmacists, and physicians and maintained up-to-date information on schedules and coverage.

Call Center Support Confidentiality Insurance Verification Appointment Scheduling Relationship Building Data Entry Patient Education Outbound Calling

Customer Sales Rep

Buy Wise

Jan 2018 - May 2022 (4 years 4 months)

Exceeded sales quotas in a remote environment by responding quickly to customer needs and maintaining long-term customer loyalty. Supported pricing and negotiation by contributing to quote and promotion decisions.

Upselling Customer Relationship Management Remote Collaboration Quote Preparation Negotiation Product Knowledge Communication Skills Data Entry

Customer Sales Representative

Buy Wise

Jan 2018 - May 2022 (4 years 4 months)

Exceeded sales quotas while delivering deadline-driven targets in a remote sales environment. Built long-term customer loyalty through responsive communication and supported pricing and negotiation by preparing quote and promotion details.

Price Quoting Promotions And Negotiation Upselling Customer Relationship Management Customer Service Remote Collaboration Deadline Driven Product Knowledge

Business Care Specialist

Spinnaker

Apr 2013 - Jan 2018 (4 years 9 months)

Provided phone-based customer support and troubleshot BETA devices, documenting procedures and resolutions for corporate accounts. Updated internal databases with customer issues and feature requests while sharing workarounds with the team.

Technical Troubleshooting Phone Based Customer Support Customer Account Support Documentation Workarounds Customer Service Quality Assurance