Open to opportunities

LaNayah Ollison

@lanayahollison

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High-performing customer service representative with 6 years of experience.

United States

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What I'm looking for

I am seeking a role that values customer service excellence and offers growth opportunities.

I am a dedicated customer service representative with over six years of experience in delivering exceptional service and fostering positive outcomes. My journey has been marked by a commitment to active listening and time management, which allows me to effectively collaborate with cross-functional teams to tackle complex challenges. I pride myself on my ability to adapt to various situations and continuously seek improvement in my work.

In my recent role at TFITN Investments, I engaged with business users to analyze processes and gather requirements, ensuring that their reporting and business needs were met. My experience at Nordstrom further honed my skills in setting and achieving sales goals while providing top-notch service to customers. I thrive in fast-paced environments and excel at multitasking, which has been crucial in my roles across different sectors.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TFITN Investments

Sep 2023 - Apr 2024 (7 months)

Interacted with business users to analyze processes and gather requirements, making necessary changes to schema objects to fulfill reporting and business needs. Worked with clients regarding complaints, orders, or information about products/services, providing solutions that fit individualized situations and prioritizing customer needs.

Active Listening Time Management Data Analysis Customer Service Problem Solving Requirements Gathering Client Relations Microsoft Office

Sales Associate

Nordstrom

May 2022 - Aug 2023 (1 year 3 months)

Set and achieved sales goals for both in-store and digital selling through effective use of selling tools, while providing excellent customer service. Prioritized multiple tasks in a fast-paced environment by staying organized and collaborated with the team to keep the department customer-ready by filling orders, counting inventory, and remerchandising.

Sales Customer Service Time Management Inventory Management Teamwork Merchandising

Server

PINSTACK

May 2021 - Jan 2022 (8 months)

Monitored the consistency of products provided to all guests and responded to special requests in a courteous and accountable fashion. Cooperated with all team members when assigned additional tasks and listened to others' ideas and suggestions.

Customer Service Food Service Teamwork Communication Attention To Detail Problem Solving

Education

Degrees, certifications, and relevant coursework

Prairie View A&M University

Bachelor of Science

Currently pursuing a Bachelor of Science degree at Prairie View A&M University. Developing a strong foundation in core academic principles and preparing for future career opportunities.