April-Ann Rummakko
@april-annrummakko
Customer service professional with 8+ years supporting global clients through sales and escalations.
What I'm looking for
I’m a customer-service professional with 8+ years of experience in international environments, known for clear communication, problem-solving, and high-quality service. I’ve supported clients across order processing, customer support, and escalation handling—always focusing on fast, accurate resolution.
Most recently, as a Customer Service Trainee at Moventas Oy (Flender), I prepared spare-part quotations, processed purchase orders, communicated order confirmations, and supported both internal and external stakeholders. Earlier roles included serving Australian insurance customers, assisting with complex cases and escalations as a Subject Matter Expert, and resolving payment and prepaid card issues—strengthening my ability to troubleshoot, manage expectations, and contribute to team performance. I’m also building my business foundation through a Bachelor of Business Administration in International Business at Häme University of Applied Sciences.
Experience
Work history, roles, and key accomplishments
Customer Service Trainee
Moventas Oy (Flender)
Feb 2023 - Sep 2023 (7 months)
Prepared spare-part quotations and processed purchase orders. Communicated order confirmations and supported clients and internal stakeholders.
Cleaner
Lassila & Tikanoja Oy
Jan 2020 - Apr 2021 (1 year 3 months)
Ensured cleanliness and maintained customer satisfaction in assigned areas. Followed service standards to deliver high-quality results.
Subject Matter Expert
Petsure Services, Inc.
Jan 2017 - Jan 2018 (1 year)
Supported agents with complex cases and escalations while ensuring timely first-call resolution. Helped improve team performance and contributed to monthly targets.
Account Specialist (Escalations)
Fidelity Information Services
Oct 2012 - Sep 2014 (1 year 11 months)
Supported customers with online prepaid card issues using basic troubleshooting and escalation handling. Ensured issues were handled appropriately through structured case management.
Financial Specialist (Payments)
Sutherland Global Services
Jun 2010 - Feb 2012 (1 year 8 months)
Assisted customers with payments and account transactions for the PayPal account. Provided support to resolve payment-related customer inquiries.
Education
Degrees, certifications, and relevant coursework
Häme University of Applied Sciences (HAMK)
Bachelor of Business Administration, International Business
2021 - 2024
Grade: 228cr / 210cr
Completed a Bachelor of Business Administration in International Business at Häme University of Applied Sciences (HAMK) from 2021 to 2024. Recorded credits: 228cr / 210cr.
Arffman Finland Oy
Finnish language course, Finnish Language
2021 - 2022
Completed a Finnish language course at Arffman Finland Oy from 2021 to 2022.
Availability
Location
Authorized to work in
Job categories
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