Open to opportunities

April-Ann Rummakko

@april-annrummakko

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Customer service professional with 8+ years supporting global clients through sales and escalations.

Finland

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What I'm looking for

I’m looking for a customer-facing role where I can own cases end-to-end, handle escalations confidently, and support clients with clear communication—while also using my sales and order-processing experience in a multicultural environment.

I’m a customer-service professional with 8+ years of experience in international environments, known for clear communication, problem-solving, and high-quality service. I’ve supported clients across order processing, customer support, and escalation handling—always focusing on fast, accurate resolution.

Most recently, as a Customer Service Trainee at Moventas Oy (Flender), I prepared spare-part quotations, processed purchase orders, communicated order confirmations, and supported both internal and external stakeholders. Earlier roles included serving Australian insurance customers, assisting with complex cases and escalations as a Subject Matter Expert, and resolving payment and prepaid card issues—strengthening my ability to troubleshoot, manage expectations, and contribute to team performance. I’m also building my business foundation through a Bachelor of Business Administration in International Business at Häme University of Applied Sciences.

Experience

Work history, roles, and key accomplishments

Customer Service Trainee

Moventas Oy (Flender)

Feb 2023 - Sep 2023 (7 months)

Prepared spare-part quotations and processed purchase orders. Communicated order confirmations and supported clients and internal stakeholders.

Customer Support Order Processing Spare Part Quotations Client Communication Stakeholder Management CRM Sales Support

Cleaner

Lassila & Tikanoja Oy

Jan 2020 - Apr 2021 (1 year 3 months)

Ensured cleanliness and maintained customer satisfaction in assigned areas. Followed service standards to deliver high-quality results.

Customer Satisfaction Quality Standards Time Management Workplace Safety Reliability Attention To Detail Service Delivery

Subject Matter Expert

Petsure Services, Inc.

Jan 2017 - Jan 2018 (1 year)

Supported agents with complex cases and escalations while ensuring timely first-call resolution. Helped improve team performance and contributed to monthly targets.

Escalation Handling First Call Resolution Support Agent Customer Support Troubleshooting Performance Support Communication

Account Specialist (Escalations)

Fidelity Information Services

Oct 2012 - Sep 2014 (1 year 11 months)

Supported customers with online prepaid card issues using basic troubleshooting and escalation handling. Ensured issues were handled appropriately through structured case management.

Customer Support Escalation Handling Prepaid Card Support Troubleshooting Case Management Online Payments Support Communication Skills

Financial Specialist (Payments)

Sutherland Global Services

Jun 2010 - Feb 2012 (1 year 8 months)

Assisted customers with payments and account transactions for the PayPal account. Provided support to resolve payment-related customer inquiries.

Payment Support Transaction Support Customer Service Account Management Troubleshooting Communication Skills

Education

Degrees, certifications, and relevant coursework

Häme University of Applied Sciences (HAMK)

Bachelor of Business Administration, International Business

2021 - 2024

Grade: 228cr / 210cr

Completed a Bachelor of Business Administration in International Business at Häme University of Applied Sciences (HAMK) from 2021 to 2024. Recorded credits: 228cr / 210cr.