Oghenereke Oham
@oghenerekeoham
Customer support leader driving service excellence and team performance.
FinlandWhat I'm looking for
I am a detail-oriented customer service professional with over six years of progressive experience across banking, telecoms, and pharmaceutical sectors. I focus on leading teams to deliver measurable improvements in service quality and customer satisfaction.
My strengths include coaching, performance management, escalation handling, and using CRM and ticketing tools to resolve complex queries across phone, email, and chat channels. I have a track record of improving issue resolution times and increasing customer satisfaction.
In supervisory roles I have conducted quality assurance audits, prepared performance reports for operations leadership, and ensured operational and data protection compliance. I emphasize process improvements and workforce planning to meet service levels and financial targets.
I bring strong communication, conflict resolution, and attention-to-detail skills, and I am committed to building high-performing support teams that drive business growth and reliable customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Supervisor
Teleperformance Nigeria
Jun 2025 - Sep 2025 (3 months)
Led and developed a team of customer support agents to improve KPIs, conducted quality assurance audits, and implemented initiatives that increased productivity and ensured operational compliance.
Customer Support Specialist
Teleperformance Nigeria
Apr 2023 - May 2025 (2 years 1 month)
Handled 100+ weekly multichannel customer inquiries, logged and escalated technical issues, and contributed to a 20% increase in customer satisfaction by improving issue resolution times.
Contact Center Officer
Polaris Bank
Jan 2022 - Mar 2023 (1 year 2 months)
Managed high call volumes to support transactions and card issues, resolved fraud-related complaints through verification processes, and ensured compliance with bank data protection policies.
Front Desk Officer
May & Baker Nigeria Plc
Jan 2019 - Jan 2022 (3 years)
Served as first point of contact for visitors, routed inquiries to departments, handled administrative duties, and coordinated meeting logistics to support operations.
Radio Operator (Trainee)
Pipeline & Products Marketing Company
Jan 2015 - Dec 2015 (11 months)
Monitored fuel vessel movements, reported ETAs to jetty personnel, maintained communication logs, and prepared daily shift reports to support operations.
Subject Teacher
Star Child Int. School
Feb 2010 - Dec 2012 (2 years 10 months)
Taught communication and literacy subjects, developed lesson plans, and supported classroom management to improve student learning outcomes.
Education
Degrees, certifications, and relevant coursework
Delta State Polytechnic, Ogwashi-Uku
Higher National Diploma, Mass Communication
Completed a Higher National Diploma in Mass Communication focused on practical and theoretical aspects of media and communication.
Delta State Polytechnic, Ogwashi-Uku
Ordinary National Diploma, Mass Communication
Obtained an Ordinary National Diploma in Mass Communication covering foundational communication studies and skills.
Tech stack
Software and tools used professionally
Availability
Location
FinlandAuthorized to work in
Job categories
Skills
Interested in hiring Oghenereke ?
You can contact Oghenereke and 90k+ other talented remote workers on Himalayas.
Message OghenerekeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
