Roope Juhani Pirttiniemi
@roopejuhanipirttinie
Ambitious customer service advisor focused on B2C sales and technical support.
FinlandWhat I'm looking for
I am an enthusiastic customer service advisor with a Bachelor of Business Management in progress and hands-on experience in B2C sales, technical support, content moderation, and domain/website services. I have worked internationally in Finland, the Philippines and Greece, delivering goal-oriented, ethical customer interactions, troubleshooting technical issues, and contributing to website and domain registrations.
I bring strong communication, negotiation and analytical skills, proven success in sales, and a service-first mindset. I am passionate about creating excellent customer experiences, resolving technical problems, and supporting teams while maintaining high quality and efficiency.
Experience
Work history, roles, and key accomplishments
Technical Customer Advisor
Arikingly Ltd.
Jan 2021 - Dec 2022 (1 year 11 months)
Provided technical customer support and sales for website and domain services, handling invoicing and account setup while matching sales targets and maintaining high service quality.
Moderator
Quora Project / Media Web Service
Jan 2019 - Dec 2020 (1 year 11 months)
Moderated Finnish-language Q&A content, processed moderation queues, edited user submissions to meet community guidelines, and performed English–Finnish content translation and data entry.
Technical Support Specialist
Teleperformance Ltd
Jan 2019 - Dec 2019 (11 months)
Provided technical support for Surface devices to Finnish and international customers, performing remote troubleshooting, OS reinstallation and problem resolution via phone and chat.
Education
Degrees, certifications, and relevant coursework
HSHaaga-Helia University of Applied Sciences
Bachelor of Business Management, Business Management
2007 - 2011
Bachelor of Business Management studies at Haaga-Helia University of Applied Sciences, studies noted as ongoing into the fourth year during the stated period.
OUOsaka Gakuin University
Exchange Study (non-degree), Japanese Studies
2008 - 2009
Exchange study at Osaka Gakuin University focusing on Japanese business, culture, and history during 2008–2009.
Availability
Location
FinlandAuthorized to work in
Job categories
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