Poku Ukop

Managed and prioritized customer support tickets using Zendesk, providing second-line support for complex technical issues. Collaborated with cross-functional teams to resolve customer inquiries and improve product offerings.

Processed C2B orders, evaluated phone conditions, and managed pricing disputes. Collaborated with customer support to resolve issues and handled returns and fraud investigations.

Led continuous process improvements to reduce warranty cases and managed team members by providing guidance on warranty workflows.

Prepared and served a variety of coffee beverages while maintaining a clean work area and ensuring quality service. Handled transactions and assisted with inventory management.

The International Business and Marketing Logistics (IBML) program is designed to equip students with the essential skills and knowledge needed to excel in the global business environment. This program focuses on various aspects of international business, marketing, and logistics, preparing graduates for dynamic careers in multinational companies, logistics firms, and marketing departments.

Completed higher secondary education with a focus on Business Studies, Economics, and Accounts, providing a solid foundation for further studies in business and administration.