HDHenna Diedhiou
@hennadiedhiou
Experienced process executive with strong communication and analytical skills.
FinlandWhat I'm looking for
I am a dedicated professional with a background in Information Technology and Business Administration, currently pursuing further studies in Engineering. My career has been marked by a series of roles in process execution and customer support, where I have honed my skills in receivables management and communication.
Throughout my career, I have worked with notable companies such as Genpact and Nordea Bank, where I successfully managed customer relations and internal processes. My experience includes translating documents, managing disputes, and ensuring compliance with financial regulations. I pride myself on being a reliable team player with a strong commitment to delivering high-quality results.
Experience
Work history, roles, and key accomplishments
Senior Process Executive
Genpact
Jan 2021 - Apr 2022 (1 year 3 months)
Managed receivables through SAP, communicated with customers via phone and email, and created and followed up on disputes. Collaborated with the location Controller to ensure smooth operations.
AML & Sanctions Process Officer
Nordea Bank Abp
Jul 2018 - Aug 2020 (2 years 1 month)
Provided customer and internal support via phone and email, and performed translations between Finnish and English.
Credit Controller
Parker Hannifin ESSC Sp. z.o.o.
Jan 2018 - Jul 2018 (6 months)
Managed receivables through J.D. Edwards, communicated with customers, and created and followed up on disputes while providing translations.
Finance and Accounting Process Analyst
Capgemini Polska
Jul 2017 - Jan 2018 (6 months)
Handled receivables management through SAP, provided customer support, and created disputes while translating documents.
Accountant
IBM Business Consulting Services
Sep 2016 - Jul 2017 (10 months)
Maintained vendor relations, managed accounts payable help desk, and ensured documentation accuracy while communicating with location employees.
Insurance Handler
Suomen Vahinkovakuutus Oy
Oct 2015 - Aug 2016 (10 months)
Provided internal support on vehicle insurances, ensuring customer needs were met effectively.
Insurance Handler
OP-Pohjola/ Pohjola Vakuutus Oy
Apr 2013 - Sep 2015 (2 years 5 months)
Supported internal processes related to casualty and personal insurance, ensuring effective communication with clients.
Customer Service Representative
OP-Pohjola/Op-Palvelut Oy
May 2009 - Apr 2013 (3 years 11 months)
Provided customer service through a ticketing system and phone, addressing inquiries and resolving issues.
Education
Degrees, certifications, and relevant coursework
Forssan Ammattiopisto
Information and Communication Technology
2023 -
Degree in Information and Communication Technology.
MSMetropolia Open University of Applied Sciences
Bachelor of Engineering, Information Technology
2023 -
Bachelor of Engineering, Information Technology, degree path studies.
SSSavonia University of Applied Sciences
Bachelor of Business Administration, Business Administration
2005 - 2008
Bachelor of Business Administration with a focus on Company Software and Communication.
Iisalmi Lyseo
Finnish Matriculation Examination
2002 - 2005
Completed Finnish Matriculation Examination.
Tech stack
Software and tools used professionally
Availability
Location
FinlandAuthorized to work in
Website
metropolia.fiJob categories
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