Anukam Nkiruka ruth
@anukamnkirukaruth
Results-driven Virtual Assistant and Customer Relationship Manager.
What I'm looking for
I am a proactive Virtual Assistant and Customer Relationship Manager with over five years of experience supporting executives, sales teams, and clients in remote and hybrid environments. I specialize in CRM management, lead generation, and administrative support that consistently improve operational efficiency and customer satisfaction.
My work has driven measurable outcomes including a 30% increase in customer satisfaction, 28% monthly revenue growth, and a 25% improvement in workflow efficiency by leveraging CRM tools (HubSpot, Zoho, Zendesk), data analytics (Excel, SQL, Power BI, Tableau), and automation with AI tools like ChatGPT.
I excel at high-volume communications, calendar and email management, and cross-functional collaboration in fully remote settings, and I am committed to delivering reliable, data-driven support that boosts conversions, retention, and team productivity.
Experience
Work history, roles, and key accomplishments
Data Analyst Intern
Code-Sphere Academy
Mar 2025 - Present (1 year)
Designed dashboards and automated reports that increased executive decision-making speed by 30% and improved data integrity to 98% through cleaning, validation, and advanced SQL automation.
Customer Relationship Manager
WECLEANIT Company
Jan 2025 - Jan 2026 (1 year)
Spearheaded client relationship management, driving a 30% increase in customer satisfaction and accelerating monthly revenue growth by 28% through persuasive proposals and improved follow-up workflows.
Provided remote executive and sales support, booking 2+ qualified appointments daily and improving outreach response rates by 35% through optimized email sequences and CRM hygiene.
Customer Support & Operations Associate
Ultim Credit Limited
Aug 2022 - Jan 2024 (1 year 5 months)
Managed 300+ client accounts and improved client satisfaction by 25% while reducing overdue cases by 40% through structured follow-up systems and automated reminders.
Virtual Administrative & Travel Assistant
Wisdom Presh Travels International
Jun 2020 - Jul 2022 (2 years 1 month)
Led administrative and travel support, improving booking accuracy by 40% and reducing scheduling conflicts by 50% through optimized itineraries and CRM-driven client tracking.
Education
Degrees, certifications, and relevant coursework
Coursera
Certificate, Sales / Lead Generation
Completed a course in Cold Calling and Lead Generation.
CWW Tech Africa
Certificate, Data Analytics
Completed a Data Analytics program covering Power BI, Tableau, and SQL.
Imo State University
Bachelor of Science, Economics
Grade: Second Class Upper
Bachelor of Science in Economics completed with Second Class Upper division.
Availability
Location
Authorized to work in
Job categories
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