Open to opportunities

Anukam Nkiruka ruth

@anukamnkirukaruth

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Results-driven Virtual Assistant and Customer Relationship Manager.

Nigeria

Message

What I'm looking for

I seek remote or hybrid roles where I can apply CRM, analytics, and administrative expertise to improve operations, drive growth, and support executives in a collaborative, data-driven culture.

I am a proactive Virtual Assistant and Customer Relationship Manager with over five years of experience supporting executives, sales teams, and clients in remote and hybrid environments. I specialize in CRM management, lead generation, and administrative support that consistently improve operational efficiency and customer satisfaction.

My work has driven measurable outcomes including a 30% increase in customer satisfaction, 28% monthly revenue growth, and a 25% improvement in workflow efficiency by leveraging CRM tools (HubSpot, Zoho, Zendesk), data analytics (Excel, SQL, Power BI, Tableau), and automation with AI tools like ChatGPT.

I excel at high-volume communications, calendar and email management, and cross-functional collaboration in fully remote settings, and I am committed to delivering reliable, data-driven support that boosts conversions, retention, and team productivity.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst Intern

Current

Code-Sphere Academy

Mar 2025 - Present (1 year 3 months)

Designed dashboards and automated reports that increased executive decision-making speed by 30% and improved data integrity to 98% through cleaning, validation, and advanced SQL automation.

Power BI Tableau Excel SQL Data Cleaning KPI Tracking Dashboarding Report Automation

Customer Relationship Manager

WECLEANIT Company

Jan 2025 - Jan 2026 (1 year)

Spearheaded client relationship management, driving a 30% increase in customer satisfaction and accelerating monthly revenue growth by 28% through persuasive proposals and improved follow-up workflows.

CRM Management & Customer Success Client Onboarding Lead Conversion Pipeline Management Customer Communications Performance Metrics

Virtual Assistant - Sales & Operations

Upwork

Mar 2024 - Dec 2024 (9 months)

Provided remote executive and sales support, booking 2+ qualified appointments daily and improving outreach response rates by 35% through optimized email sequences and CRM hygiene.

Inbox Management HubSpot Lead Generation Google Sheets Remote Collaboration

Customer Support & Operations Associate

Ultim Credit Limited

Aug 2022 - Jan 2024 (1 year 5 months)

Managed 300+ client accounts and improved client satisfaction by 25% while reducing overdue cases by 40% through structured follow-up systems and automated reminders.

Customer Support Workflow Optimization Automation Training

Virtual Administrative & Travel Assistant

Wisdom Presh Travels International

Jun 2020 - Jul 2022 (2 years 1 month)

Led administrative and travel support, improving booking accuracy by 40% and reducing scheduling conflicts by 50% through optimized itineraries and CRM-driven client tracking.

Travel Coordination Booking Management CRM Scheduling Record keeping Customer Service Data Entry