Open to opportunities

Mmesoma Joyce

@mmesomajoyce1

Message

I streamline executive operations and customer support across remote, digital-first organisations.

Nigeria

Message

What I'm looking for

I'm looking for a remote role where I can streamline administrative workflows, support executives and customers, improve CRM processes, and help a growing team deliver efficient, high-quality client experiences.

I've supported G2 Product Analysis by building structured filing and invoicing systems that eliminated operational delays, improved document retrieval, and maintained 100% data accuracy across accounts.

Across freelance work and Digital Witch Academy, I've delivered customer support through email, chat, and phone, resolving technical and billing inquiries while supporting client retention. I also manage executive calendars, coordinate meetings across time zones, and organise international travel logistics.

I've optimised HubSpot and Zendesk workflows to track customer interactions, deadlines, and follow-ups more consistently.

I enjoy creating organised systems—from CRM records and onboarding documentation to digital file structures and templates—that help distributed teams collaborate efficiently and make informed decisions.

Experience

Work history, roles, and key accomplishments

Administrative Support

G2 Product Analysis

Apr 2024 - Apr 2026 (2 years)

Architected structured filing and invoicing systems that eliminated operational delays, reducing document retrieval time and ensuring 100% data accuracy. Directed high-volume communication flows and shipped seamless client onboarding protocols.

Invoicing Client Onboarding CRM Administrative Support

Virtual Assistant / Customer Support Agent

Freelance & Digital Witch Academy

Jan 2022 - Nov 2025 (3 years 10 months)

Delivered multi-channel customer support via email, chat, and phone, achieving high satisfaction ratings. Owned executive calendar management, negotiated travel logistics, and optimized HubSpot and Zendesk workflows.