Idomo Mercy

I am a highly organized and proactive Virtual Assistant with experience supporting founders, executives, and mission-driven organizations with administrative operations, customer support, CRM management, lead generation, research, and project coordination. I enjoy creating efficient systems, streamlining workflows, and helping businesses stay organized so they can focus on growth.

My experience includes managing calendars and inboxes, coordinating meetings, handling customer inquiries, maintaining and optimizing CRM systems (including Zoho CRM and HubSpot), conducting internet and market research, generating and qualifying leads, preparing reports, organizing documentation, and supporting cross-functional teams. I am proficient with Google Workspace, Microsoft Office, Notion, Trello, Asana, Slack, Zoom, Mailchimp, Canva, and other collaboration and productivity tools, and I adapt quickly to new software.

At Waya Money, I managed executive schedules, coordinated appointments, facilitated internal and external communication, maintained databases, and helped plan company events and conferences.

Previously at Semi Colon Africa, I coordinated domestic and international travel, prepared documents and presentations, generated reports, and acted as a liaison between executives and stakeholders.

I am committed to confidentiality, professional communication, and ensuring daily tasks and projects run smoothly through effective prioritization and time management.