Anubha Sahu
@anubhasahu
Operations leader with 10+ years driving process improvement, mortgage and property operations.
IndiaWhat I'm looking for
I am an experienced operations professional with over a decade of expertise across mortgage operations, property management, fintech, ecommerce, and high-volume service environments. I focus on operational productivity, compliance, and stakeholder management to deliver measurable business outcomes.
At TBT Property Management I led daily operations for property teams, implemented SOPs and BPR initiatives, and improved productivity and turnaround times while enforcing 100% regulatory compliance. I reduced facility maintenance costs and tenant churn through vendor optimization and SLA-driven service models.
In U.S. mortgage operations at Better.com I increased team productivity, improved closing efficiency, and reduced client escalations by implementing performance dashboards, QC enhancements, and process improvement cycles. I also strengthened arrears follow-up and dispute-resolution workflows to improve cash flow predictability.
I am certified in Generative AI and Lean Six Sigma (AI Yellow Belt) and I bring a pragmatic, data-driven approach to change management, cross-functional collaboration, and continuous improvement to help organizations scale operations and enhance customer experience.
Experience
Work history, roles, and key accomplishments
Assistant Manager Operations
TBT Property Management
Mar 2024 - Aug 2025 (1 year 5 months)
Managed daily property operations for 10 managers, implemented SOPs and KPIs that improved team productivity by 25% and reduced maintenance turnaround time by 25%; negotiated vendor contracts to cut facility costs by 15% and reduced tenant churn by 20–30%.
Program Lead
Shri SR International
Jul 2022 - Mar 2024 (1 year 8 months)
Led launch of three product categories and standardized program operations across PAN India and Nepal, enabling 5% revenue growth and improving on-time delivery by 30% through faculty coordination and change management.
Improved loan operations productivity by 30% and closing efficiency by 20% for a 15-member offshore team via daily huddles, workload balancing, and performance dashboards while maintaining SLA and quality targets.
Sr. Executive Operations
Zomato
Apr 2018 - Dec 2019 (1 year 8 months)
Implemented change management and SOPs for city logistics rollout, reducing delivery time by 30% and improving operational efficiency by 30% while achieving 98% customer satisfaction via escalation and root-cause processes.
Sr. Executive Logistics
Grofers
Jul 2015 - Apr 2018 (2 years 9 months)
Led resolution of high-volume delivery escalations and cross-team coordination to achieve 98% customer satisfaction and improve handoff efficiency by 20% through process alignment and onboarding programs.
Sr. Executive Accounts
Shri SR Products
Jul 2011 - Apr 2015 (3 years 9 months)
Managed financial operations and reporting, improving reporting efficiency and reducing operational costs by 20% through optimized resource allocation and budget controls over four years.
Drove 5% sales growth by acquiring new leads and revitalizing dormant accounts; managed HNI client inquiries with 100% compliance and maintained full regulatory documentation accuracy.
Education
Degrees, certifications, and relevant coursework
Kanpur University
Master of Commerce, Commerce
2008 -
Master of Commerce coursework at Kanpur University beginning in 2008.
Kanpur University
Bachelor of Commerce, Commerce
2006 -
Bachelor of Commerce coursework at Kanpur University beginning in 2006.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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