Divyesh A
@divyesha
I build and scale AI-driven GCC operations for commercial mortgage services.
IndiaWhat I'm looking for
At Berkadia, I lead Credit Risk, Asset & Reserves Management, Client Relations, and Financial Services operations across India, supporting portfolios exceeding $500Bn. I’ve built and scaled teams, operating models, and global service-delivery functions across Hyderabad and Bengaluru.
I drive AI and digital transformation that reduces manual effort, improves accuracy, and accelerates turnaround. My initiatives have released productive capacity through AI adoption, automation, Power BI dashboards, PowerApps, and process redesign.
I’ve grown from transaction processing into operations leadership through commercial mortgage underwriting, origination, securitization, risk, compliance, and people development. I’m focused on building inclusive, high-performing organizations with strong controls, measurable outcomes, and clear career paths.
Experience
Work history, roles, and key accomplishments
Headed Credit Risk, Asset & Reserves Management, Client Relations, and Financial Services functions across 9 cost-centres and 2 locations. Spearheaded digital and AI transformation, driving significant operational efficiencies and cost savings.
Led process-improvement projects using Lean, Six Sigma, and Agile, cutting cycle time by 33% and raising CSAT from 3.7 to 4.8. Standardized KPIs, reducing SLA non-compliance by 25% and governance escalations by 33%.
Started as a fresher and progressed through multiple functions, gaining full lifecycle exposure in commercial mortgage underwriting, origination, and securitization. Conceived and established the organization's most robust Borrower Contacts process, cutting duplication by 100% and contact research time by 60%.
Education
Degrees, certifications, and relevant coursework
Indian School of Business
Strategic Business Leadership Program, Business Leadership
2021 - 2021
Completed the Strategic Business Leadership Program at the Indian School of Business in October 2021.
Badruka Institute of Foreign Trade
Master of Business Administration, International Business
2006 - 2008
Earned a Master's in International Business (MBA) from Badruka Institute of Foreign Trade from 2006 to 2008.
Badruka College of Commerce
Bachelor of Commerce, Commerce
2003 - 2006
Completed a Bachelor of Commerce (Regular) from Badruka College of Commerce from 2003 to 2006.
NIIT
Diploma in Information Technology, Information Technology
2003 - 2004
Earned a Diploma in Information Technology (DIT) from NIIT, Hyderabad from 2003 to 2004.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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