Open to opportunities

Mriganayani Kalita

@mriganayanikalita

Operations Manager for U.S. real estate closings, specializing in high-volume documentation workflows and remote team coordination.

India

Message

What I'm looking for

I’m looking for a remote, fast-paced operations role where I can own high-volume documentation workflows, strengthen CRM-based processes, and lead teams to improve turnaround time, accuracy, and customer experience through clear SOPs and continuous process improvement.

I’m an operations professional with 8+ years of experience across workflow management, customer coordination, documentation management, process improvement, and remote team leadership, including 4.5+ years supporting high-volume U.S.-based real estate closing operations. I manage parallel client workflows and handle 100–150 active resale and refinance transactions daily while keeping execution smooth and accurate.

I take ownership of critical closing documentation—resale packages, HOA demands, estoppels, questionnaires, payoff statements, title requirements, association documentation, leasing restrictions, tenant terms, and compliance-related records. I track each item from request through completion, ensure SLA adherence, review for completeness, and handle 15–20 escalations daily involving delays, urgent requests, missing documentation, and workflow blockers.

I strengthen operations through structured systems: CRM dashboards, operational trackers, SOPs, templates, and knowledge resources. I also lead a 25+ member remote operations team—coordinating onboarding, training support, walkthroughs, and operational reviews—while continuously improving turnaround time and communication quality.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager – U.S. Real Estate

Current

Rexera

Dec 2021 - Present (4 years 7 months)

Manage end-to-end acquisition and coordination of U.S. real estate closing documentation for 100–150 active resale and refinance transactions daily, tracking lifecycle and SLA adherence. Coordinate stakeholders, handle 15–20 daily escalations, maintain CRM/workflow systems and SOPs, and lead a 25+ member remote operations team.

Customer Support & Marketing Coord

Shri Poornima Entertainments LLP (PUNO)

Jul 2019 - Sep 2021 (2 years 2 months)

Acted as a central coordination point between the founder, vendors, on-ground teams, and internal stakeholders to support daily operations. Supported marketing coordination (content scheduling, campaign execution, social media/promo coordination), maintained operational records, and helped with onboarding, training, and customer service communications.

Customer Support Vendor coordination Marketing Coordination Content Scheduling Campaign Execution Social Media Coordination Onboarding Training Customer Communications

Business Ops Coordinator - Warehouse

Swapnica Exim Trading Solutions Pvt. Ltd.

Jul 2018 - Jul 2019 (1 year)

Supported daily warehouse and operational workflows including shipment tracking, delivery follow-ups, and inventory coordination. Managed operational trackers and order/warehouse documentation, and followed up on delays, discrepancies, and missing items to maintain workflow continuity.

Order Management Warehouse operations Shipment Tracking Inventory Management Logistics Coordination Carrier Coordination Operational Trackers Transfer Sheets

Architect (Project Assistant)

Space Wizard Architects

Aug 2017 - Jul 2018 (11 months)

Assisted with project execution through design coordination, documentation, and vendor management. Supported client presentations and performed quality checks to help ensure adherence to project specifications.

Design Coordination Project Documentation Vendor Management Client Presentations Specification Adherence