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Saranya Unknown-Saranya

@saranyaunknown-saran

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Operations leader in U.S. mortgage services who automated reporting and cut manual effort by 40% at JPMorgan Chase.

India

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What I'm looking for

I’m targeting operations management, operational excellence and continuous improvement roles.

At JPMorgan Chase & Co., I led a 20-member underwriting operations team supporting global portfolios, SLA adherence and audit readiness. I developed Python-based data validation that reduced manual reporting effort by 40%.

I also built Power BI and SQL performance dashboards that improved operational efficiency by 18% and reduced rework by 12%. I developed predictive models to identify rework-prone transactions, reported at 85% accuracy, and coached associates in Lean Six Sigma.

At Quatrro Mortgage, I directed a 35-member underwriting team focused on accuracy, productivity, compliance and client delivery. I automated governance reporting using Python and Power BI, reducing turnaround time by 45%, and reduced rework by 25% while maintaining 100% SLA compliance in client reviews.

At Indecomm Global Solutions, I led a 25+ member post-closing team and applied Kaizen and process controls to improve first-pass yield. Across my career, I’ve contributed to 8+ Lean Six Sigma and automation initiatives and trained and mentored 120+ employees in process improvement tools, DMAIC and Python automation.

Experience

Work history, roles, and key accomplishments

Team Leader - Operations

JPMorgan Chase & Co.

Apr 2025 - Jul 2026 (1 year 3 months)

Led a 20-member underwriting operations team, supporting global portfolios, SLA adherence and audit readiness. Developed Python-based real-time data validation, reducing manual reporting effort by 40%, and built Power BI and SQL performance dashboards improving operational efficiency by 18% and reducing rework by 12%.

Python Power BI SQL Lean Six Sigma predictive modeling Team Leadership SLA Management Audit Readiness

Assistant Manager - Operations

Quatrro Mortgage

Feb 2024 - Mar 2025 (1 year 1 month)

Directed a 35-member underwriting team with focus on accuracy, productivity, compliance and client delivery. Automated governance reporting using Python and Power BI, reducing turnaround time by 45% and rework by 25% while maintaining 100% SLA compliance.

Python Power BI Process Automation SLA Management Team Leadership Underwriting

Team Leader - Operations

Indecomm Global Solutions

Sep 2021 - May 2023 (1 year 8 months)

Led a 25+ member post-closing team, applying Kaizen and process controls to improve first-pass yield. Reduced manual data checks by 30% with Python automation and overall cycle time by 20% through QC handoff improvements.

Python Minitab Kaizen Process Improvement Quality Control Predictive Classification