Open to opportunities

Aditya Bharatee

@adityabharatee1

Message

Operations leader driving process excellence and insurance operations.

India

Message

What I'm looking for

I seek a senior operations role where I can lead process improvements, coach teams, ensure SLA/compliance adherence, and scale high-performing operations within a collaborative, continuous-improvement culture.

I am an operations leader with 13+ years of experience across US health insurance, title insurance, and mortgage domains, focused on delivering measurable process improvements and reliable service delivery.

At Gallagher COE I led a 30+ member team supporting US health insurance clients, completed a Lean Six Sigma Yellow Belt project that cut peak-season errors by 51%, and expanded the Student Health Waiver process from 3 to 32 FTEs while adding subprocesses.

I have a strong track record in stakeholder management, SLA and KPI governance, compliance oversight, workforce planning, and transitions—having overseen process migration to a Manila team and retained critical services with low attrition (4%).

I hold industry certifications (AINS, AIS, Lean Six Sigma YB), a postgraduate diploma in banking and finance, and I focus on coaching teams, developing leaders, and driving continuous improvement to meet business goals.

Experience

Work history, roles, and key accomplishments

Current

Manager – Operations

Current

Gallagher Center of Excellence

Feb 2020 - Present (5 years 8 months)

Led a 30+ member team delivering US health insurance operations, implemented a Lean YB project that reduced peak-season errors by 51%, scaled Student Health Waiver process from 3 to 32 FTEs, and maintained attrition at 4% while ensuring SLA and compliance adherence.

Lean Six Sigma Yellow Belt Operations Management Lean Six Sigma Yellow Belt SLA Management Stakeholder Management Team Leadership Process Optimization Workforce Planning & Compliance

Team Manager

Capita India Ltd

Aug 2017 - Sep 2018 (1 year 1 month)

Managed production, quality, attrition, and engagement KPIs through coaching, audits, retention planning and performance appraisals to deliver on-time operational results.

Team Management Quality Assurance KPIs Coaching Retention Auditing Employee Engagement

Team Leader

First American

Oct 2011 - Sep 2016 (4 years 11 months)

Managed US mortgage and title insurance processes focusing on SLA/TAT, led transitions, agent training, monthly audits and process updates, and achieved top team performance in Loss Mitigation.

Training Auditing Process Improvement Performance Management