Anthony Pasala
@anthonypasala
Customer support and CRM professional delivering fast resolutions for international customers.
IndiaWhat I'm looking for
I’m a customer support professional with hands-on experience supporting international markets through calls, emails, and chats. I handle 50+ customer interactions daily, resolve issues around orders, refunds, payments, and product concerns, and keep communication clear and professional.
I’m also trusted for follow-through—preparing invoices and bills with respective tax calculations, managing customer complaints with patience and empathy, and escalating complex issues when needed. I’ve worked across 24/7 client assistance and focused on performance targets like response time and resolution rate.
Beyond support, I train new hires in the entire work processes, do data validation for clients, and report tasks to the concerned manager. I bring expert CRM capability with Zoho, strong negotiation and e-mail skills, and the ability to quickly learn and adapt to any culture.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Handled 50+ customer interactions daily via phone, chat, and email for the UK market. Resolved orders, refunds, payments, and product issues; prepared invoices with tax calculations and followed quality standards while managing complaints with empathy and professionalism.
Customer Support Executive
Statbyte Solutions
Provided 24/7 support to clients via calls, emails, and chats, resolving queries with minimum turnaround time. Performed client data validation, followed up missed calls/voicemails, and reported completed tasks to the manager.
Education
Degrees, certifications, and relevant coursework
St. Joseph’s College
Master of Business Administration (MBA), Human Resources Management and Marketing Management
Completed an M.B.A with coursework in Human Resources Management and Marketing Management at St. Joseph’s College (Osmania University), Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
ZimbabweJob categories
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