Osama Siddiqui

I am a dedicated and results-driven customer support specialist with over 12 years of experience in delivering exceptional customer service across various industries, including e-commerce and SaaS. My proficiency in handling inquiries, returns, refunds, and supplier communications has allowed me to build positive customer relationships effectively. I pride myself on being highly adaptable, with a strong commitment to responding promptly and flexibly to customer needs, even outside regular working hours.

Throughout my career, I have worked as a freelancer on Upwork, where I provided customer support through email, live chat, and phone. I managed returns, refunds, and product inquiries, ensuring customer satisfaction and maintaining strong client relationships. My experience with CRM platforms like Zendesk, Zoho, and Freshdesk has enabled me to optimize workflows and enhance service delivery. I have also trained and guided customer support teams to improve performance and service quality, achieving Top-Rated status on Upwork with over 1300 hours worked and consistently positive client feedback.