Open to opportunities

suchismita dasbisawas

@suchismitadasbisawas

Message

Dedicated Customer Support Specialist with over 4.8 years of experience.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a dedicated and empathetic Customer Support Specialist with over 4.8 years of experience in delivering outstanding service in fast-paced environments. My proven ability to resolve customer issues effectively has allowed me to build strong relationships and maintain high levels of client satisfaction and loyalty. I thrive on helping customers and ensuring their needs are met promptly and professionally.

Throughout my career, I have honed my skills in problem-solving, effective communication, and team collaboration. I have successfully handled post-order queries, troubleshooting problems, and guiding customers through solutions. My commitment to improving support processes has consistently resulted in high customer satisfaction scores and efficient service delivery.

My experience spans various roles, including Customer Support Executive at Flipkart and Customer Service Representative at Kauvery Hospital and Fortis Hospital. I have a strong academic foundation with a B.A. in Political Science, which has equipped me with critical thinking and organizational abilities essential for excelling in customer support roles.

Experience

Work history, roles, and key accomplishments

Happiness

Zwende

Dec 2024 - Jun 2025 (6 months)

Handled all post-order related queries, troubleshooting problems and guiding customers through solutions. Ensured issues were resolved and the customer was satisfied, suggesting and implementing ways to improve support processes.

Customer Support Problem Solving Communication Critical Thinking Flexibility Team Collaboration Customer Satisfaction Process Improvement

Customer Support Executive

Flipkart

Sep 2023 - May 2024 (8 months)

Responded to customer queries through calls, emails, and chats related to orders, returns, payments, and delivery status. Managed complaints related to product quality, returns/refunds, replacements, or service delays, ensuring high levels of customer satisfaction.

Customer Service Email Support Chat Support Order Management CRM Systems Customer Feedback TAT Management

Customer Service Representative

Kauvery Hospital and Fortis Hospital

May 2021 - Dec 2023 (2 years 7 months)

Greeted and assisted patients and visitors, directing them to appropriate departments or staff. Scheduled and managed doctor appointments, accurately collecting and entering patient details into the hospital system.

Customer Service Scheduling Data Entry Billing Payment Processing Communication Coordination

Customer Relationship Associate

Somani Realtors

Sep 2019 - Feb 2021 (1 year 5 months)

Acted as the primary point of contact for new and existing clients, responding to inquiries via phone, email, and in-person meetings. Coordinated and conducted property showings or virtual tours, explaining project features, pricing, and legal documentation.

Client Relationship Management Lead Qualification Property Showings Sales Support Client Inquiries Coordination Communication Real Estate Customer Liaison Documentation

Education

Degrees, certifications, and relevant coursework

Vidyasagar College for Women

B.A., Political Science

Studied Political Science at Vidyasagar College for Women. Gained a comprehensive understanding of political theories, systems, and international relations.