Open to opportunities

Ishan Lamba

@ishanlamba

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Customer Support professional with 2.5 years’ BPO experience focused on fast issue resolution and satisfaction.

Zimbabwe

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What I'm looking for

I’m looking for remote Customer Support/Customer Experience roles where I can handle customer queries, resolve issues quickly, manage tickets, and maintain strong satisfaction and quality through process compliance and professional communication.

I’m a Customer Support professional with 2.5 years of experience in BPO and customer service operations. I handle customer queries, resolve issues efficiently, maintain customer satisfaction and quality standards, and ensure process compliance while coordinating with internal teams.

In my roles at Concentrix, Majorel, and Tech Mahindra, I provided professional customer interactions, managed ticket handling, and supported customers through chat and email-style inquiries. I’m looking for remote Customer Support, Customer Experience, Chat Support, or Email Support work where I can deliver reliable service and consistently meet service quality expectations.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Majorel

Provided customer support and resolved queries professionally while managing customer interactions. Maintained service quality and adherence to established processes.

Customer Support Query Resolution Customer Service Process Compliance Customer Experience Service quality

Customer Support Associate

Concentrix (CNX)

Handled customer inquiries and resolved issues while maintaining customer satisfaction and quality standards. Coordinated with internal teams to ensure timely resolution and process compliance.

Customer Support Customer Satisfaction Process Compliance Team Collaboration Quality Standards

Customer Support Associate

Tech Mahindra

Assisted customers with support requests and handled issue resolution. Followed company processes and compliance requirements to ensure consistent service.

Customer Support Problem Solving Email Support Chat Support Process Compliance

Education

Degrees, certifications, and relevant coursework

Convent of sent garjiya

Bachelor of Arts (BA), Arts

Grade: Graduate

Activities and societies: Focused on academic studies while pursuing Bachelor of Arts through Delhi University School of Open Learning (DUSOL). Developed strong self-management, communication, time management, and independent learning skills.

Completed Bachelor of Arts (BA) through Delhi University School of Open Learning (DUSOL). Developed strong self-management, time management, communication, and independent learning skills while balancing academic responsibilities through distance education.