Open to opportunities

Lalit Bisht

@lalitbisht

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Customer Support Specialist with 3+ years of BPO experience.

Zimbabwe

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What I'm looking for

I am looking for a challenging role in a dynamic BPO environment that fosters growth and values customer satisfaction.

I am a motivated and customer-focused professional with over three years of experience in the BPO industry. My journey began at Aegis Pvt Ltd as a Customer Care Executive, where I honed my skills in voice and non-voice processes, ensuring customer satisfaction through effective communication and problem-solving.

Most recently, I served as a Customer Relationship Manager at Startek Pvt Ltd, where I further developed my expertise in customer service and team collaboration. I am eager to leverage my strong communication skills and active listening abilities to contribute to a dynamic BPO environment and build a long-term career.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Aux

Jun 2023 - Present (2 years 11 months)

Performed duties as a Customer Service Executive, addressing customer needs and ensuring service quality. Also worked as a Quality Auditor, evaluating service interactions to maintain high standards.

Customer Service Communication Problem Solving Data Analysis

Customer Relationship Manager

Startek PVT LTD

May 2022 - Apr 2023 (11 months)

Managed customer relationships and provided support as a Customer Relationship Manager. Focused on improving customer satisfaction and retention through effective communication and issue resolution.

Customer Relationship Management Customer Service Communication Problem Solving Data Entry

CCE Customer Service

Aegis Pvt Ltd

Sep 2015 - Oct 2016 (1 year 1 month)

Provided exceptional customer service as a Customer Service Executive. Handled various customer inquiries and resolved issues efficiently, ensuring high customer satisfaction.

Customer Service Communication Problem Solving Active Listening Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Lucknow University

B.Com, Commerce

2011 - 2014

Completed a Bachelor of Commerce degree, gaining foundational knowledge in business and finance. Developed analytical and problem-solving skills relevant to various commercial operations.