Open to opportunities

Vijay Paleti

@vijaypaleti

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Customer Support Executive, Administration and Moderation with 3+ years of experience.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Support Executive and Admin with over 3 years of experience in enhancing customer satisfaction and operational efficiency. My expertise lies in live chat support, moderation, and effective complaint handling. I take pride in my ability to resolve over 100 customer support tickets daily, contributing to a remarkable 30% increase in customer satisfaction ratings.

In my recent role at Repeat.gg, I managed and resolved an average of 100-150 customer support tickets each day. My collaboration with cross-functional teams led to streamlined support processes, reducing response times by 20%. I am committed to enforcing community guidelines and maintaining a safe and respectful environment for all users.

Previously, as a Chat Support Representative at Compete.gg, I provided exceptional customer service by addressing inquiries promptly and accurately. I believe in establishing positive relationships with customers through friendly and professional interactions, which has been key to my success in this field.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Repeat.gg

Mar 2023 - Jan 2025 (1 year 10 months)

Managed and resolved an average of 100-150 customer support tickets daily, resulting in a 30% increase in customer satisfaction ratings. Collaborated with cross-functional teams to streamline support processes, reducing response time by 20%. Enforced community guidelines and maintained a safe, respectful environment.

Customer Support Ticketing Cross Functional Collaboration Community Guidelines Enforcement Problem Solving Communication Zendesk Live Chat Time Management

Chat Support Representative

Compete.gg

Aug 2021 - Feb 2023 (1 year 6 months)

Provided exceptional customer service by resolving customer inquiries in a timely and accurate manner. Monitored live chat sessions to ensure that all inquiries were answered promptly and professionally. Established positive relationships with customers through friendly conversation.

Customer Service Relationship Building Communication Problem Solving Slack Discord Teamwork

Education

Degrees, certifications, and relevant coursework

S.M.V.M Polytechnic

Diploma, Civil Engineering

2020 - 2023

Studied Civil Engineering, focusing on the principles of construction, design, and materials. Developed skills in project management and technical drawing.