Soundarya Jyoti

I’m a Customer Support Executive focused on delivering a seamless user experience through strong service delivery, SLA-based support, and careful content quality checks. Recently, at Wipro (June 2024 – February 2025), I handled end-to-end customer support in fast-paced environments by performing content analysis and quality review to ensure compliance with platform policies and operational guidelines.

I work best where I can collaborate across teams—so I regularly partnered with cross-functional groups to identify recurring issues, implement process improvements, and resolve edge cases while maintaining workflow experience and operational quality. I also maintained documentation and supported initiatives that kept support consistent and reliable.

Before that, at Teleperformance (4 months), I delivered voice-based customer support by handling service-related queries and providing effective resolution and troubleshooting guidance. I ensured high customer satisfaction through clear communication and first-contact service delivery.

Earlier, at Skylife IT (Customer Support – Healthcare Coordination, 4 months), I coordinated healthcare appointment scheduling between patients and providers—handling booking, rescheduling, and service inquiries. I maintained records and supported smooth communication workflows using CRM/support tools and Microsoft/Google Workspace.