At XYZ Logistics, I deliver remote customer support by email, live chat, and phone, resolving 50+ customer inquiries daily with a 96% satisfaction score.
I manage order follow-ups, returns, and refunds using Shopify and internal CRM platforms. Improved workflows reduced average resolution time by 30%.
I also develop and update knowledge base articles, and work with logistics and fulfillment teams to track shipments and resolve delivery delays.
At Global Ecom Solutions, I handled order, payment, and product inquiries through Zendesk, maintained response times under two hours, and supported a 95% positive customer satisfaction rating.
