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AM@annmbete
Motivated IT professional with strong customer service experience.
KenyaI am a motivated IT professional with a strong background in customer service, currently working as a Customer Service Officer at CCI Kenya. My role involves efficiently handling customer inquiries, resolving complaints, and providing clear product and service information. I pride myself on maintaining accurate records and following up to ensure customer satisfaction. My technical skills allow me to assist customers with troubleshooting and technical issues, contributing to a positive customer experience.
Previously, I worked at Triangle Solution Ltd as a Customer Service Officer/Sales Representative, where I promoted and sold ETR machines, meeting sales targets while providing installation and technical support. My experience also includes data entry and record-keeping at Nairobi Hospital and MP Shah Hospital, where I ensured data integrity and confidentiality. I have developed strong communication skills and a detail-oriented approach throughout my career, which I believe are essential for success in any role.
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Work history, roles, and key accomplishments
CCI Kenya
Sep 2024 - Present (1 year 2 months)
Handle customer inquiries and resolve complaints efficiently. Provide product and service information with clarity.
Triangle Solution Ltd.
Jan 2023 - Sep 2024 (1 year 8 months)
Promoted and sold ETR machines to clients, meeting sales targets. Provided installation and technical support for ETR machines.
Nairobi Hospital
Jan 2022 - Mar 2022 (2 months)
Entered and updated sensitive data with accuracy and confidentiality. Verified data, resolved discrepancies, and maintained records.
MP Shah Hospital
Apr 2021 - Aug 2021 (4 months)
Entered and updated sensitive data with accuracy and confidentiality. Verified data, resolved discrepancies, and maintained records.
Jubilee Insurance
Apr 2021 - Aug 2021 (4 months)
Entered and updated sensitive data with accuracy and confidentiality. Verified data, resolved discrepancies, and maintained records.
Strentrust Enterprises
May 2020 - Dec 2020 (7 months)
Processed financial transactions including deposits, withdrawals, and transfers. Educated customers on M-Pesa services and resolved transaction issues.
Billionaire Cyber Café
Jan 2019 - Apr 2020 (1 year 3 months)
Provided IT support including formatting and basic troubleshooting. Offered printing, scanning, and binding services.
Caribbean Food Court
Jul 2018 - Dec 2018 (5 months)
Greeted and seated customers, took orders, and served food and drinks. Handled payments and ensured excellent customer satisfaction.
MFI Solutions (Quick Pay)
Jul 2017 - Jun 2018 (11 months)
Assisted in printing and assembling educational materials. Prepared and inserted correspondence into envelopes accurately.
Degrees, certifications, and relevant coursework
KTDiploma, Information Technology
Completed a Diploma in Information Technology, gaining foundational knowledge in IT principles and applications. Developed skills relevant to various aspects of information technology.
Certificate, Computer Packages
Obtained a certificate in Computer Packages, focusing on essential computer software and applications. Enhanced proficiency in various office and productivity tools.
Kenya Certificate of Secondary Education, General Studies
Completed secondary education, earning the Kenya Certificate of Secondary Education (KCSE). Acquired a broad academic foundation across various subjects.
Kenya Certificate of Primary Education, General Studies
Completed primary education, earning the Kenya Certificate of Primary Education (KCPE). Developed fundamental literacy and numeracy skills.
KenyaYou can contact Ann and 90k+ other talented remote workers on Himalayas.
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