I thrive in environments where I can actively engage with customers, address their needs with empathy, and ensure their satisfaction. I'm also eager to join a team where I can contribute positively to the company's reputation for exceptional customer service while continuing to develop my skills in communication and problem-solving.
PNLooking for a job
Peris Ngubia
@perisngubia
Dedicated Customer Service professional with multitasking abilities.
KenyaWhat I'm looking for
I am a dedicated Customer Service professional with a strong background in service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results. With a focus on customer satisfaction, I provide exceptional service and unmatched support by utilizing customer service best practices and exploring different solutions to address customer needs effectively.
I am an astute Call Center professional with polished communication skills. I bring excellent organizational skills and a talent for overcoming customer objections. I am a self-motivated team player who is detail-oriented and can handle multiple projects simultaneously with a high degree of accuracy.
I am seeking a full-time position that offers professional challenges and allows me to utilize my interpersonal skills, excellent time management, and problem-solving abilities.
Experience
RHContributed to hospital safety by monitoring visitor access and providing necessary assistance. Assisted in maintaining accurate patient records and handled challenging situations with poise and professionalism. Coordinated insurance documentation for efficient billing processes and managed high call volumes while maintaining a professional demeanor.
EH
Customer Service Representative
Eres Real Estate Homes
May 2018 - Feb 2020 (1 year 9 months)
Managed high-stress situations effectively, provided product knowledge assistance to customers, maintained accurate records of customer interactions using CRM software, streamlined communication channels for improved customer experience, liaised with sales, marketing, and management teams, and maintained up-to-date knowledge of product and service changes.
HC
Customer Service Representative
Horizon Contact Centre
Jul 2016 - Nov 2018 (2 years 4 months)
Exceeded first-call resolution targets, demonstrated excellent multitasking abilities, adapted quickly to new technologies, enhanced customer satisfaction, retained customers considering cancellation, collaborated with other departments, utilized CRM software efficiently, identified potential sales opportunities, and maintained a thorough knowledge of products and services.
MK
Customer Care Representative
Multichoice Kenya
Aug 2013 - Oct 2015 (2 years 2 months)
Delivered comprehensive product support, maintained a high level of product knowledge, streamlined call response times, responded to customer needs, helped a large volume of customers every day, generated reports, analyzed customer feedback, and managed supplier deliveries around client need.
Tech stack
Learn about the tools and technologies that Peris likes to use.
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
0-0 USD
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