Moreen Mirugi

I am a customer service professional with hands-on experience handling high volumes of customer interactions across calls, emails, and chat, delivering timely resolutions and maintaining strong customer satisfaction.

My experience includes a year at CCI Kenya supporting international food and grocery campaigns and six months at Safaricom assisting customers with airtime, data bundles and M-Pesa services. I consistently document interactions in CRM systems such as Salesforce to ensure quality and compliance.

I excel at conflict resolution, order placement and tracking, returns and cancellations, and basic technical troubleshooting, collaborating cross-functionally to streamline processes and improve service delivery.

I bring adaptability, attention to detail, and a commitment to customer-centric support, aiming to contribute reliable, efficient service in fast-paced environments.