Open to opportunities

Valerie Dembeko

@valeriedembeko

Message

Dedicated customer service representative with a focus on problem resolution.

Kenya

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

As a dedicated customer service representative with over two years of experience at CCI, I excel in client support and problem resolution. My role involves handling inquiries, complaints, and support requests through various channels, where I ensure compliance with quality assurance standards while fostering positive relationships with clients.

Currently pursuing a Bachelor's degree in Commerce with a Finance option, I have developed a strong foundation in corporate finance and financial modeling. My previous experience in data entry has honed my attention to detail and organizational skills, enabling me to efficiently convert hard copy files into digital formats. I am passionate about continuous learning and applying my skills to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CCI Kenya

Feb 2023 - Mar 2025 (2 years 1 month)

Handled inquiries, complaints, and support requests via phone, email, and chat. Provided in-depth support and problem-solving for complex issues.

Communication Problem Solving Support

Data Entry

Plans and Trends

May 2021 - Nov 2021 (6 months)

Converted hard copy files into soft copy files, ensuring accuracy and efficiency. Utilized various technical skills for digital literacy and quality assurance.

Teamwork Technical Skills Quality Assurance

Teacher

Mainstream Educational Centre

Jan 2019 - Aug 2019 (7 months)

Educated, motivated, and supported students, effectively planning lessons and managing classroom dynamics. Demonstrated empathy and adaptability to meet diverse student needs.

Communication Empathy Lesson planning

Education

Degrees, certifications, and relevant coursework

Catholic University of Eastern Africa

Bachelor's of Commerce, Finance

Pursuing a Bachelor's of Commerce degree with a specialization in Finance. Key modules included Corporate Finance, International Finance, Markets, Quantitative Methods, and Financial Modelling. Dissertation focused on the technological effects of innovation on the financial performance of commercial banks in Kenya.

Filamujuani Academy

Certificate, Film Production

Completed a program in Film Production, gaining practical skills in various aspects of filmmaking. Key modules covered Photography, Videography, and Video Editing. This program provided foundational knowledge for visual storytelling.

St. Mary's Mumias girls Highschool

Kenya Certificate of Secondary Education, General Studies

Grade: C+

Completed secondary education and obtained the Kenya Certificate of Secondary Education. Studied a comprehensive curriculum across various subjects. Achieved a grade of C+.