Caroline Mwangi
@carolinemwangi2
Customer support professional delivering empathetic, solution-focused service.
KenyaWhat I'm looking for
I am a lively, hardworking and self-motivated customer support professional fluent in English and Kiswahili, with strong communication and problem-solving abilities.
I have experience addressing customer inquiries and resolving complaints across phone, email and live chat channels, while maintaining service standards and product knowledge.
My background includes diplomas and certificates in beauty therapy, banqueting & events techniques, and housekeeping, demonstrating adaptability and a service-oriented mindset.
I prioritize positive customer experiences, timely resolution of issues, and recommending appropriate products or services to meet customer needs.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Frontline Kenya
May 2023 - May 2025 (2 years)
Resolved and escalated customer issues, maintained service standards and stayed updated on product knowledge and company policies to ensure customer satisfaction.
Customer Support Representative
CCI Call Centre Kenya
Jan 2021 - Dec 2023 (2 years 11 months)
Handled customer inquiries, complaints and technical issues across phone, email and live chat channels, improving customer experience and recommending relevant products or services.
Education
Degrees, certifications, and relevant coursework
Vera Beauty and Fashion College
Diploma in Beauty Therapy, Beauty Therapy
2022 - 2022
Completed a Diploma in Beauty Therapy with attachments at Marco Touch & Marco Nail Steam.
KCKenya Utalii College
Certificate of Banqueting and Events Techniques, Banqueting and Events
2020 - 2020
Completed a Certificate of Banqueting and Events Techniques with attachment at Utalii Hotel.
KCKenya Utalii College
Certificate of Housekeeping Techniques, Housekeeping
2019 - 2019
Completed a Certificate of Housekeeping Techniques with attachment at Four Points by Sheraton JKIA.
St. Michael's Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2015 - 2018
Attained the Certificate of Secondary Education (Kenya Certificate of Secondary Education).
Dandora Primary School
Kenya Certificate of Primary Education, Primary Education
2005 - 2014
Completed primary education and attained the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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