Sharon Nyokabi
@sharonnyokabi
Customer Service Representative with 2 years delivering phone/email/chat support and KPI-driven results.
KenyaWhat I'm looking for
I’m a Customer Service Representative with 2 years of experience delivering customer support in a fast-paced call centre environment. I provide support through phone, email, and chat, with a focus on resolving issues efficiently and professionally.
In my current role at Call Centre International (CCI), Nairobi, I resolve inquiries and complaints, escalate complex issues appropriately, and update customer records in CRM systems. I also process customer requests accurately while maintaining strong quality and productivity.
I’m skilled in CRM systems, complaint resolution, data entry, Microsoft Office, and clear communication. I take pride in problem solving, time management, teamwork, and Quality Assurance—so I can consistently meet KPIs and SLA compliance expectations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Call Centre International (CCI)
Jun 2023 - Jun 2025 (2 years)
Delivered customer support via phone, email, and chat, resolving inquiries and complaints efficiently. Updated customer records in CRM systems, escalated complex issues, and met quality, productivity, and customer satisfaction targets.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University
Bachelor of Science in Information Technology, Information Technology
Completed a Bachelor of Science in Information Technology at Mount Kenya University.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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