Open to opportunities

Daphine Owilli

@daphineowilli

Message

Dedicated customer service professional with strong organizational skills.

Kenya

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and highly organized customer service professional with a strong work ethic and a proven ability to excel in fast-paced environments. My experience as a Data Entry Officer at Khoya & Company has honed my skills in time management and proficiency in office tools such as Microsoft Word and Excel. I am committed to delivering exceptional service and resolving inquiries efficiently, ensuring customer satisfaction through effective prioritization and resource utilization.

Throughout my career, I have demonstrated a high work ethic by accurately inputting financial data and maintaining strict data security protocols. My role also involved training new team members on data entry procedures and collaborating with auditors during financial audits. Additionally, my experience in sales and marketing has equipped me with the ability to analyze data and identify sales trends, further enhancing my customer support capabilities.

Experience

Work history, roles, and key accomplishments

Data Entry Officer

Khoya & Company

Mar 2022 - May 2024 (2 years 2 months)

Accurately input financial data into the organization's database, ensuring completeness and error-free records. Collaborate with auditors and train new team members on data entry procedures while adhering to data security protocols.

Data Entry Time Management Microsoft Word Microsoft Excel Data Security Prioritization Training

Sales & Marketing

Mo Computers

Sep 2021 - Mar 2022 (6 months)

Provided technical support to customers, maintained sales records, and generated reports to analyze sales trends. Monitored inventory levels and communicated with management to ensure stock availability.

Sales Reporting Customer Support CRM Technical Support Inventory Management Data Analysis Troubleshooting Communication

Shop Manager

Gradale

May 2020 - Aug 2021 (1 year 3 months)

Managed store operations, developed sales strategies, and ensured exceptional customer service. Monitored financial performance and implemented hygiene protocols.

Sales Management Customer Service Strategy Development Performance Management

Assistant Field Officer

Community Initiative Concern (NGO)

Aug 2019 - Apr 2020 (8 months)

Maintained company databases, organized confidential documents, and provided assistance to employees and clients. Evaluated interventions and arranged meetings.

Database Management Report Preparation Evaluator Communication