KKKris Kahiti
@kriskahiti
Highly motivated customer service professional with strong problem-solving skills.
KenyaWhat I'm looking for
I am a highly motivated customer service professional with over 2 years of experience in resolving customer issues and exceeding expectations. My background includes working in fast-paced environments where I have successfully improved customer satisfaction through effective communication and problem-solving skills.
Currently, I am a Customer Service Agent at Call Centre International, where I handle a high volume of inbound calls and emails, providing accurate product information and troubleshooting advice. I have a proven track record of achieving sales targets through up-selling and cross-selling, while collaborating with team members to enhance customer satisfaction.
In addition to my customer service experience, I have a background in data entry and culinary arts, having worked as a Pastry Chef at Villa Rosa Kempinski. I am currently pursuing a Bachelor of Science in Computer Science, which complements my technical skills and passion for continuous learning.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Call Centre International (C.C.I)
Nov 2023 - Present (1 year 7 months)
Managed high volumes of inbound calls and emails, resolving customer inquiries and complaints. Provided product information, troubleshooting, and achieved sales targets through up-selling.
Data Entry
Dalcom Ltd.
Aug 2023 - Nov 2023 (3 months)
Handled a high volume of inbound calls regarding the handling of governors. Assisted in data entry for client information and issued governor certificates.
Pastry Chef
Villa Rosa Kempinski - Nairobi
Jan 2018 - Jan 2020 (2 years)
Assisted in the preparation and baking of various pastries, ensuring adherence to food safety standards and maintaining an organized workstation.
Counting Clerk
Interim Electoral and Boundaries Commission (I.E.B.C)
Aug 2017 - Aug 2017 (0 months)
Assisted in data collection during general elections, recording responses and conducting brief interviews to improve productivity.
Education
Degrees, certifications, and relevant coursework
TAThe Catholic University Of Eastern Africa
Bachelor of Science, Computer Science
2017 -
Currently pursuing a Bachelor of Science in Computer Science, focusing on the principles of computing, programming, and software development.
Essie Pastry & Baking School
SVQ Level 4, Baking
2021 - 2021
Completed an SVQ Level 4 in Baking, covering advanced techniques in pastry preparation and baking.
The Murang'a High School
Kenya Certificate of Secondary Education, Secondary Education
2012 - 2016
Grade: B-
Achieved the Kenya Certificate of Secondary Education with a grade of B-, demonstrating proficiency in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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