@maxwelodhiambo
Customer Service Representative at CCI Kenya who handled customer inquiries, resolved complaints, and supported sales.
KenyaAt CCI Kenya, I handled inbound and outbound customer calls, responding to inquiries and resolving complaints while providing professional support.
I identified customer needs, recommended suitable products and services, and followed up with customers to encourage engagement and retention. I also maintained accurate customer records, call logs, and sales updates.
Work history, roles, and key accomplishments
CCI Kenya
Jan 2024 - Jan 2026 (2 years)
Handled inbound and outbound customer calls to respond to inquiries, provide support, and promote products or services. Identified customer needs, recommended suitable products, resolved complaints, and supported sales targets.
Degrees, certifications, and relevant coursework
Bachelor of Economics and Statistics, Economics and Statistics
2019 - 2023
Pursued a Bachelor of Economics and Statistics, gaining analytical and quantitative skills.
Kenya Certificate of Secondary Education (KCSE), General Secondary Education
2015 - 2018
Completed Kenya Certificate of Secondary Education (KCSE).
Certified Public Accountant (CPA), Part III, Accounting
2024 -
Completed Part III of the Certified Public Accountant (CPA) program.
Microsoft Office Specialist (MOS) – Expert, Microsoft Office
Earned Microsoft Office Specialist (MOS) Expert certification.
Google Project Management Certificate, Project Management
Earned Google Project Management Certificate.
Google Digital Marketing & E-commerce Certificate, Digital Marketing & E-commerce
Earned Google Digital Marketing & E-commerce Certificate.
Software and tools used professionally
KenyaYou can contact maxwel and 90k+ other talented remote workers on Himalayas.
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