anne lopez

Managed CRM records, invoices, payments, and customer documentation. Assisted with accounts receivable, payment tracking, and account updates.

Managed real estate transactions from executed contract through closing. Coordinated with buyers, sellers, lenders, escrow, title companies, and attorneys.

Contacted customers to resolve delinquent accounts and negotiate payment arrangements. Reviewed account information and explained available payment options.

Served as the primary point of contact for clients throughout the legal process. Coordinated communication between attorneys, clients, courts, and notaries.

Scheduled daily plumbing service appointments and assigned technicians efficiently. Coordinated technician routes and monitored job progress using ServiceTitan.

Investigated potentially fraudulent transactions and account activity. Reviewed customer accounts to identify suspicious patterns and risks.

Assisted residents with account inquiries and payment arrangements. Managed collections and followed up on outstanding balances.

Managed scheduling, invoicing, and administrative support tasks. Coordinated email communications with internal teams and clients.

Led and supported a team to achieve daily operational goals. Coordinated employee onboarding and system access requests.

Managed customer accounts and payment activities. Assisted customers with billing inquiries and payment solutions.

Bachelor of Science in Psychology from La Consolacion University Philippines, completed in 2012.

Completed Harvard ManageMentor training in Crisis Management, Business Plan Development, Business Case Development, Career Management, and Finance Essentials.