Open to opportunities

Vic Navalta

@vicnavalta

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Seasoned Accounts Receivable Specialist optimizing billing, collections, and dispute resolution.

Philippines

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What I'm looking for

I’m seeking a challenging AR role where I can add value through reliability, accuracy, and strong stakeholder communication—handling invoices, collections, and complex discrepancies while optimizing end-to-end receivables to support healthy cash flow.

I’m a seasoned Accounts Receivable Specialist with 15+ years of combined experience in billing, collections, and customer service within the BPO industry. I focus on managing high-volume accounts, resolving complex discrepancies, and keeping end-to-end receivables processes running smoothly.

In my current role, I prepare, review, and issue accurate client invoices aligned with SaaS subscription terms, contract details, and billing schedules. I monitor and process payments across multiple channels, investigate discrepancies, and coordinate billing inquiries and disputes with Sales, Customer Success, and Support to protect cash flow and client relationships.

Previously, I served as a Collection Administrative Officer/Trust Finance Officer, where I managed posting of client payments in the database to ensure accuracy and timely updates. I also handled day-to-day administrative support through phone and email, and I produced detailed reports and presentations using statistical data for analysis and decision-making.

Earlier in my career, I worked as a Debt Collection Specialist, applying strong negotiation skills to help clients settle outstanding debts while ensuring compliance to avoid escalation issues. I also managed low-, mid-, and high-risk accounts through inbound and outbound collections and supported customers by answering balance and payment-status inquiries, using skip tracing and related techniques to recover delinquent balances.

Experience

Work history, roles, and key accomplishments

Current

Accounts Receivable II

Current

Support Ninja Inc

Jul 2023 - Present (2 years 11 months)

Prepared and reviewed accurate client invoices for a SaaS subscription, aligned to contract terms, schedules, and billing details. Monitored incoming payments across channels, investigated discrepancies, and coordinated with Sales, Customer Success, and Support to resolve billing disputes and maintain cash flow.

Accounts Receivable Invoice Processing Payment Reconciliation Billing Disputes Collections SaaS Billing Customer Service Stakeholder Management Documentation

Collections Administrative Officer

Probe Group Philippine Inc

Jun 2019 - Mar 2023 (3 years 9 months)

Managed posting of client payments in the database to ensure accurate records and timely updates for collections workflows. Produced detailed reports and supported daily operations through phone and email customer service.

Collections Operations Payment Posting Customer Service SLA Management Database Management Administrative Support Data Reporting Phone Support Email Support

Debt Collection Specialist II

Probe Group Philippines Inc

Apr 2014 - May 2019 (5 years 1 month)

Handled debt collection by negotiating with clients to support settlements while maintaining compliance to reduce escalation risk. Managed accounts receivable for delinquent cases and successfully handled $15,000+ in outstanding balances through claims and applicable regulations.

Debt Collection Negotiation Accounts Receivable & Compliance Client Settlement Support Claims Processing

Collections Specialist II

Sykes Marketing Services Inc.

Nov 2009 - Apr 2014 (4 years 5 months)

Led collections for low-, mid-, and high-risk accounts using inbound and outbound calls, addressing account balance and payment status inquiries. Utilized skip tracing and related techniques to locate debtors and recover outstanding balances.

Collections Outbound Calling Risk Based Collections Skip tracing Account Balance Inquiries

Customer Service Representative

Sitel Group

May 2008 - Sep 2009 (1 year 4 months)

Supported customers across 10+ products/services by providing tailored solutions and resolving escalations. Drove outreach to prospective clients, achieving up to 40% sales conversion while managing inbound calls and follow-up issues.

Customer Service Phone Support Email Support Escalation Management Product Knowledge

Education

Degrees, certifications, and relevant coursework

Sitel Academy

Call Center Training, Call Center Training

2008 -

Completed call center training at Sitel Academy in April–May 2008.

University of the Cordilleras

Bachelor of Science in Business Administration, Management

2005 - 2008

Earned a Bachelor of Science in Business Administration with a major in Management at the University of the Cordilleras. Completed the program from 2005 to 2008.