jam de guzman

Managed company email and replied to inquiries. Performed data entry, provided quotes, and dispatched drivers and vehicles for daily reservations.

Managed and organized client emails, managed calendars, and advised clients before scheduled meetings. Uploaded documents for billing and created summaries of NDAs.

Handled high-risk tasks in issuing legal letters to customers behind on payments. Provided resolutions, managed queues, conducted training, and supported floor operations.

Monitored team performance and identified training needs. Managed daily operations, created reports, and provided coaching to improve team performance.

Assisted customers with policy inquiries, sent policy documents, amended basic details, and supported teammates with process questions.

Facilitated posting of reviews, comments, images, and videos related to Australian businesses listed on the website.

Provided level 1 troubleshooting for TV, Internet, and phone services.

Handled cardmember disputes and conducted reasonable investigations on disputes.

Facilitated training for effective communication skills, listened to and evaluated calls, and handled representatives not meeting metrics.

Served as customer representative for Washington Mutual, relaying information to card members and processing credit card applications.

Pursued a Bachelor of Science in Psychology but did not complete the degree.

Completed high school education at Athens Academy.

Attended elementary school at JS Woodsworth in Toronto, Canada.

Attended elementary school at Good Sheppard Christian School.