Ryan Palmes

Managed maintenance requests and coordinated vendor dispatch, tracking work orders from intake through resolution. Maintained vendor records in AppFolio and coordinated lease-renewal decisions.

Reviewed, processed, and reconciled invoices across multiple properties. Set up vendors and recurring bills in AppFolio and investigated utility discrepancies.

Reviewed and reconciled AP transactions across multiple properties. Audited tenant move-ins, renewals, evictions, and charges against lease terms, and investigated billing irregularities.

Coordinated maintenance work orders and vendor dispatches across multiple property management systems. Managed daily operations for a 6-9 agent team and handled client escalations for Gold/Valet-tier clients.

Supported blog publishing, link-building, and directory-listing work for a digital-marketing agency.

Maintained WordPress sites, CRM databases, and event listings; prepared research and reports.

Resolved billing disputes, service upgrades, and customer complaints while maintaining accurate customer records.

Handled customer applications, billing disputes, technical-support concerns, and delinquent-account payment plans.

Provided direct customer support in a high-volume travel-service environment and resolved customer concerns.

Supported customers with financial-service needs through structured customer-service processes.

Provided supervisory oversight in a financial-services environment and supported frontline operational performance.

Led frontline teams with responsibility for performance, customer outcomes, and daily operational execution.

Completed a Caregiver Course.

Pursued an Electronics Course but did not complete the program.

Pursued a BS in Marine Transportation but did not complete the program.