Roxan Rebaldo

Led automation and process innovation for UK insurance accounts, improving system usability by 98%, eliminating redundant workflows, and ensuring 100% accuracy on monthly broker invoices while managing AR aging and collections.

Managed client collections portfolio, reconciled high-volume accounts to reduce aged receivables by 25% in 3 months, and conducted root-cause analysis that cut error rates by 40% while maintaining DSO goals.

Tracked collections and reconciled interfaces, managed outstanding AR reports, resolved payment discrepancies with clients, and processed deductions, credits, and promotions to ensure timely crediting and compliance.

Managed payment processing, tax filings, AR/AP and financial reporting, supported property management tasks, and supervised facility housekeeping to ensure operational continuity and compliance.

Handled payroll processing, government remittances, bank reconciliations, cash flow reporting, and compliance supporting timely payroll and statutory obligations.

Processed branch transactions, petty cash, payroll deductions, and regulatory payments while managing franchisee accounts and responding to customer inquiries to maintain operational accuracy.

Provided office administration, maintained records, scheduled appointments, and supported promotional activities to ensure smooth daily operations.

Activities and societies: Team Leader of Capable Foundation (Batch 1); Representative Vocalist of Battle of the Bands 2008; Assistant Trainer for Taekwondo Team

Completed a Bachelor of Science in Business Administration with a major in Operations Management, participating in student leadership and extracurricular activities.