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@roxanrebaldo
Experienced finance professional specializing in credit, collections, and AR.
I am an experienced finance professional with over six years supporting UK-based clients and general insurance accounts, focused on credit, collections, client management, and account reconciliation.
I drive improvements through deep discrepancy investigation, strong broker communication, and accurate policy handling, and I have led automation and process innovation efforts that improved system usability and removed redundant workflows.
In my current role as Senior Process Executive, I manage AR aging, produce 100% accurate broker invoices, handle 1,000+ multi-currency policy statements monthly, and present weekly financial reports to UK stakeholders to optimize collection efficiency.
I thrive in fast-paced environments that value accuracy, follow-through, and client service, and I proactively train teams, lead root-cause investigations, and implement process improvements that reduce errors and speed resolution.
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Work history, roles, and key accomplishments
Led automation and process innovation for UK insurance accounts, improving system usability by 98%, eliminating redundant workflows, and ensuring 100% accuracy on monthly broker invoices while managing AR aging and collections.
Managed client collections portfolio, reconciled high-volume accounts to reduce aged receivables by 25% in 3 months, and conducted root-cause analysis that cut error rates by 40% while maintaining DSO goals.
Sonak Corporation
Jan 2019 - Aug 2021 (2 years 7 months)
Tracked collections and reconciled interfaces, managed outstanding AR reports, resolved payment discrepancies with clients, and processed deductions, credits, and promotions to ensure timely crediting and compliance.
Mapfre Insular
Oct 2017 - Dec 2018 (1 year 2 months)
Managed payment processing, tax filings, AR/AP and financial reporting, supported property management tasks, and supervised facility housekeeping to ensure operational continuity and compliance.
All Management Group Food and Services Corp.
May 2016 - Sep 2017 (1 year 4 months)
Handled payroll processing, government remittances, bank reconciliations, cash flow reporting, and compliance supporting timely payroll and statutory obligations.
Leslie's Corporation
Apr 2014 - May 2016 (2 years 1 month)
Processed branch transactions, petty cash, payroll deductions, and regulatory payments while managing franchisee accounts and responding to customer inquiries to maintain operational accuracy.
Tru-Flex Sports Surfacing Corporation
Jul 2012 - Jan 2014 (1 year 6 months)
Provided office administration, maintained records, scheduled appointments, and supported promotional activities to ensure smooth daily operations.
Degrees, certifications, and relevant coursework
Bachelor of Science in Business Administration, Operations Management
2008 - 2012
Activities and societies: Team Leader of Capable Foundation (Batch 1); Representative Vocalist of Battle of the Bands 2008; Assistant Trainer for Taekwondo Team
Completed a Bachelor of Science in Business Administration with a major in Operations Management, participating in student leadership and extracurricular activities.
Software and tools used professionally
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